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CASE STUDY

Automating Accenture’s invoicing process

Accenture is transforming how it does business, driving value by reimagining process and technology for scale and agility.

Call for change

When tech meets human ingenuity

A valuable difference

Speed to invoice

From on average 3 days to under 10 minutes

Accuracy

From 30% spreadsheet entry data errors to 0%, increasing speed and quality

Standardization

Simplified and aligned processes and support across geographies around the globe

Support reduction

A 90% reduction of supporting billing team FTEs where the solution has been deployed; resources redirected to higher value-added work

Value of billing documents

Volume of invoices processed through ServiceNow currently represents 40% of Accenture’s global monthly volume and 48% of global monthly invoicing

Meet the team

Steve Collins

Managing Director – Global IT, Chief Data Architect

Judith Hayward

Managing Director – Finance Global Programs, Accenture

Andrew Inchley

Managing Director – Finance, Strategy and Enablement

Stephen Nicolls

Managing Director – Global IT, Client & Market Technology

Karen Odegaard

Managing Director – Global IT, Technology Platforms

Ronald Stevens

Managing Director – Finance Operations Controllership Lead
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