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CASE STUDY

Change enablement drives SAP S/4HANA effectiveness

A robust change enablement program for our SAP S/4HANA® system powers efficient and effective global operations.

Call for change

When tech meets human ingenuity

“Business benefits are often achieved well past go-live and must be sustained through active and ongoing change enablement.”

— MARK BURBAGE, Managing Director – Geographic Services, Business Integration, Accenture

Change enablement program creation

Change enablement expansion

A valuable difference

Increased efficiency and speed to value

Activities help attain a stable state on average five weeks post major and minor releases.

Reduced business risk

Timely and consistent communications reduce risk and smart inquiry routing tools ensure quick responses to urgent questions.

Robust support

Self-support and automated resources reduce cost and increase efficiency.

Efficient delivery

Change Enablement has remained steady in size while the capabilities included in and the user base supported by our enterprise system have expanded.

Effective social learning

Effective use of collaboration tools and real-time interaction among the user community fosters teaming and open-sourced learning.

Meet the team

Eli Lambert

Managing Director – Global IT, Finance Platforms

Mark Burbage

Managing Director – Corporate Services & Sustainability, Business Integration

Chari Schwartz

Senior Manager – Geographic Services, Business Integration
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