Health Operations Analyst - Trainer
Health Operations Analyst – Trainer
Location: Knoxville, TN (location is non-negotiable)
The Health Operations Analyst - Trainer will be responsible for supporting in performing research, enter data, and process/adjust health care appeals/claims in a variety of systems and tracking tools for a US health care client, and will apply knowledge of processes and related systems to identify, assess and resolve complex issues. Viewed as a Subject Matter Expert (SME) and can troubleshoot and advise processing guidelines as needed following client processes. The Trainer/SME will encounter both standard and non-standard issues and will seek advice/escalate issues when faced with tasks outside the normal Standard Operating Procedure’s (SOP’s) dictated by the client.
Key Responsibilities
Develop training solutions based on detailed design specifications and according to client requirements
Support the planning, scheduling, and overall management of training solution delivery in partnership with key stakeholders
Ensure optimal learner and faculty experience and capture feedback on engagement and learning outcomes in support of continuous improvement of training solutions and design approaches
Ability to efficiently and accurately handle insurance claims
Understanding relevant policies and procedures, verifying information, assessing claims for validity, and ensuring compliance with regulations
Job Requirements
Hybrid: The work location for this role will include a mix of working remotely and onsite in an Accenture Office or center
Must meet Accenture’s Primary Residential Location (PRL) Policy for the Knoxville, TN, office location
Basic Qualifications
Minimum 2 years of Quality Auditing and/or Subject Matter Expert in a Claims Processing environment
Preferred Qualifications
Experience in the Healthcare Industry
Business Process Outsourcing/Operations (BPO) experience
Certified Quality Auditor (CQA) certification
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $21.97 to $49.57
Colorado $21.97 to $42.84
District of Columbia $23.37 to $45.63
Illinois $20.34 to $42.84
Minnesota $21.97 to $42.84
Maryland $20.34 to $39.66
New York $20.34 to $49.57
Washington $23.37 to $45.63
Louisville, TN
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