Operations & delivery: Moving to transformational operations

Use data, insights and tech to reimagine how people work, moving operations from transactional to transformational.

The heart of intelligent operations is finding the best technology-driven solutions to create the best experiences for people—experiences that will make their work more efficient and valuable.

As part of the team, you might be using AI to speed up financial processing times and free up people to do more strategic work. Or you could be helping a client use machine learning to transform the front office into a growth engine.

Work across industries to help clients use data to make better decisions, improve ways of working and increase agility.

Transformation, not transaction

Here, operations & delivery roles go beyond business process outsourcing. Work on high-value transformations for some of the world’s leading organizations.

Industry recognition

Leading analysts including Everest, Forrester, HfS, IDC and Gartner consistently rank us as a Business Process Services market leader.

Continuous learning

You’ll get upskilling and reskilling opportunities specifically designed for operations professionals providing you with the technology and leadership training necessary to do more complex and rewarding work.

An image of Shobhit on a light pink background

Reimagine operations to help people get well soon(er)

Shobhit Shrotriya, managing director, Accenture Life Sciences R&D Operations, is helping people get the medications they need faster than ever.

He and his team use INTIENT, a platform the Accenture Life Sciences team developed for Google Cloud, to help life sciences companies advance their capabilities. From the discovery and development of innovative therapies to complex treatment delivery, it moves medicine from lab to patient with incredible speed and efficacy.

"As the biopharma industry explores new ways to raise the standard of patient care, INTIENT will enable information on new lines of treatment to seamlessly flow across healthcare companies and hospitals," says Shobhit.

Explore roles in operations & delivery

Overview of administrative services

Use your administrative skills to ensure efficient operations across our business.

Overview of business process delivery

Bring your problem-solving expertise to assess and resolve challenges. Focus on data and research or perform core business processes.

Overview of customer services

Whether you provide technical and administrative support, resolve service issues and queries, or manage resources, you’ll be out front offering excellent customer experiences.

Overview of information technology operations

Ensure smooth operations and delivery of IT production systems and services.

Overview of Sales as a service

Provide professional sales services, drive processes, run campaigns and offer the data and insights to help clients grow.

Overview of service delivery

Meeting our program and project promises is essential. You’ll be making sure we meet our contractual, operational and economic commitments—and deliver on KPIs.

Overview of technology delivery

Help clients go-to-market by shaping and delivering technology strategies and solutions.

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