Regional Sales Coach

Service Delivery Operations Associate Manager | Mid-Level | Full time

Job No. 13114680 | Atlanta, GA

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models.

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights

As a Regional Sales Coach you will be responsible for the strategic development and optimization of agent coaching skills for all DIS Inside Sales Managers (ISM) within the defined region. This includes the identification of local sales leadership talent, development of critical sales coaching and agent mentoring skills, as well as the continuous growth of that talent cross client engagements. The role also requires a high level of cross function or department collaboration in the support of ISMs, including local delivery leadership, global CoE team, Accenture support teams, program leadership and client stakeholders across various market sectors. This role is heavily focused on the empowerment of sales managers to develop sales agent talent within regional programs and cultivate an environment as well as an expectation of success for our valued agent sales teams. This role is critical to ensuring that all Sales Managers have the appropriate training, tools, and ongoing support to drive sustained performance for their sales teams.

Job Qualifications:

Identify and Attract Best in Class Sales Manager Talent:

Lead the recruitment, selection, onboarding and training of top-tier Sales Managers, ensuring alignment with regional and global sales excellence standards
Collaborate closely with HR and recruitment teams to create, refine (and when necessary, customize) role descriptions, interview processes, and candidate selection criteria, considering market, industry, and client-specific needs
Foster talent development by ensuring new managers will be set up for success with comprehensive onboarding, mentorship, and personalized coaching strategies

Train Sales Managers to be Sales Coaches:

Design and deliver training and development programs that equip Sales Managers with the knowledge, skills and abilities necessary to excel as sales coaches for their teams. This includes initial onboarding, continuous learning during the first year, and mentorship focused on practical, hands-on coaching strategies and techniques
Develop and implement specific coaching tools, frameworks, and methodologies to help managers assess and improve team performance
Evaluate the effectiveness of the training through key performance indicators (KPIs) such as coaching impact, KSA proficiency augmentation, team performance metrics, and individual agent development and growth

Monitor Sales Manager Effectiveness:

Continuously assess the effectiveness of Sales Managers through data analysis, leveraging scorecard assessments, agent feedback, roleplay results, and key sales metrics (e.g., quota attainment, bonus achievement, percentage of their team’s KSA proficiency augmentation achieved monthly)
Identify areas for improvement using predictive analytics to identify potential issues early and initiate corrective actions before they impact client deliverables or team performance
Proactively execute a continuous feedback loop by working directly with Sales Managers to adapt coaching strategies, setting clear improvement plans, and measuring progress monthly aligned to annual development plans
Collaborate across the ecosystem (business stakeholders as well as other COE colleagues for alignment on priorities & will need to display strategic mindset and agility in action)

Own & Evolve Regional Sales Coaching Playbooks:

Oversee the creation, adaptation, and ongoing evolution of regional sales coaching playbooks aligned with both global best practices and regional nuances (e.g., market-specific challenges, cultural differences)
Regularly update materials based on new insights, feedback from Sales Managers, and emerging sales trends. Ensure playbooks reflect the latest sales methodologies, tools, and strategies developed both globally and locally
Facilitate knowledge-sharing across regions to ensure that successful strategies are captured, tested, and implemented in other regions as appropriate

Support Sales Manager Adoption of Accenture Operations/DIS Standard Operating Procedures:

While the primary responsibility is developing sales coaching skills, the role will also play a crucial part in driving Sales Managers’ adoption and integration of DIS standard operating procedures (SOPs) across the region
Assist Sales Managers in implementing Accenture's program management solutions, understanding and applying the DIS bonus and goal-setting frameworks, and adhering to standard management, development and workforce management processes
Lead change management initiatives to ensure that sales managers seamlessly adopt new tools including AI), systems, and procedures while minimizing disruption to ongoing operations, driving consistent standards in a dynamic environment

This is a hybrid role in Atlanta, GA

Qualification

Basic Qualifications:

Bachelor’s Degree
Minimum of 10 years of B2B sales experience
Minimum of 5 years of experience managing or coaching sales leaders
Minimum of 4 years of experience working in any of the following sectors: technology (cloud, software, security), ecommerce, digital advertising/social media, telecom, utilities, and/or government

Preferred Qualifications:

Advanced proficiency with Digital Sales technologies as used by Sales Coaches and Leaders (MAPs, CRMs, LMSs, Sales Automation Tools, Sales AI technology, etc.)
Certifications in sales coaching, leadership, or related fields (e.g., II-ASP, NASP, CMC, ACST, Sadler, or similar coaching credentials)
Ability to make decisions using data with strong analytical and proven reporting skills; excellent problem-solving abilities 
Effective communication and presentation skills 
Extremely well organized 
Deadline and detail oriented 
A self-starter mentality that is ready to drive implementation of ideas and initiatives

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $73,800 to $182,600

Colorado $73,800 to $157,800

District of Columbia $78,500 to $168,000

Illinois $68,300 to $157,800

Minnesota $73,800 to $157,800

Maryland $68,300 to $146,100

New York $68,300 to $182,600

Washington $78,500 to $168,000

Locations

Atlanta, GA

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.