HR Service Delivery New Associate
Designation: HR Service Delivery New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
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What would you do? • The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. • Process and strategy of providing and managing human resources services and information to employees within an organization. • This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions.
What are we looking for? • "• 0-1 years BPO experience would be a plus • • Knowledge of MS Office and Excel skills would be a plus" • Any Graduate • "Must be open to Australian shift timings: • (9 am to 5 pm) Australian time"
Roles and Responsibilities: • Read, understand and analyze client processes as per the business rules • Execute the process accurately and timely as a hands-on processor • Escalate issues and seek advice when faced with complex issues or problems • Always demonstrate the highest level of customer service • Complete onboarding formalities • Execute process steps related to people movement and benefits administration • Ensure and maintain the security and confidentiality of client data • Update client applications accurately and quickly in accordance with the appropriate User Guides • Understand and adhere to processes and working methods • Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients • Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes onboarding the candidate, people movement & benefits administration • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Follow LWIs while processing & highlight any anomalies in LWIs or process documentation to the SME or Leads. • Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls • Participating in Team building activities
Bengaluru
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