57%
of customers ranked call support as their initial channel preference for flexible communication, wanting an opportunity to ask, explain, reason or negotiate with customer service.
58%
more customers prefer to solve urgent issues by calling for support rather than use other channels.
Dawn Anderson
Global Sales & Service Lead – Accenture Song
Stephanie Arnette
Managing Director, Global Lead, Accenture Technology Customer, Sales & Service
Lan Guan
Chief AI Officer
Danielle Moffat
Managing Director, Intelligent Sales and Customer Operations Offering Lead, Accenture Operations