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Operations Analyst Recognition

Intelligent Operations means building and scaling intelligent operating models to drive sustainable growth with speed, certainty and security.

Everest Group has named Accenture as a leader

Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2024

According to Everest Group Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2024, Accenture “received one of the highest overall client satisfaction ratings among all service providers”

Other Accenture strengths highlighted in Everest Group’s PEAK Matrix® report are:

  • A strong focus on enhancing capabilities in the learning space to help enterprises upskill employees with the latest technical skills

  • Expanded capabilities to serve early adopters of generative AI in HRO with use cases such as employee helpdesk, drafting job descriptions, writing performance feedback for organizations looking to enhance efficiency and employee experience

  • Reporting and Analytics managed services to help businesses embed data and analytics capabilities to improve HR business outcomes with its strong workforce of data architects, data scientists, and technology partners.

Source: Everest Group Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2024

The PEAK Matrix report also noted Accenture’s expanded delivery footprint and tech agnostic approach with partners such as Workday, SAP and Oracle. Buyers who provided references highlighted that “Accenture offers a high level of flexibility and is a reliable partner with great industry expertise to serve the HR use cases” – [quoted in Everest Group Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2024].

Everest Group has named Accenture as a leader

Procurement Outsourcing Services PEAK Matrix® Assessment 2024

Accenture is Star Performer in the Everest Group Procurement Outsourcing Services PEAK Matrix® Assessment 2024 and was positioned as the highest Leader for both Market Impact and Vision & Capability among the 24 service providers assessed. Accenture is also named a Leader in the Source to Contract Services PEAK Matrix® Assessment 2024.

“Accenture has achieved strong growth on top of scaled procurement outsourcing services operations and has expanded its client base in emerging markets such as APAC and LATAM. In addition, it has augmented its capabilities through acquisitions, strengthening its offerings for the private equity segment, and enhancing its digital transformation capabilities. These factors have contributed to Accenture’s positioning as a Leader and Star Performer in Everest Group’s 2024 Procurement Outsourcing (PO) Services PEAK Matrix® Assessment,” says Shirley Hung, Partner at Everest Group. “Furthermore, Accenture has integrated generative AI across its supplier discovery, risk assessment, and contract analysis solutions, while improving category management with the Category Workbench and optimizing downstream operations using PR/PO workflow tools.” 

Key factors leading to this recognition include:

  • Comprehensive Procurement Capabilities: Accenture excels in serving clients across procurement with its end-to-end Source-to-Pay (S2P) offerings, enhanced by the SynOps platform. This platform integrates people, processes, technologies, and data to streamline the procurement experience.

  • Extensive Category Expertise: Accenture demonstrates broad and deep category expertise, managing significant spend across various industry-specific direct and indirect categories, including IT, telecom, utilities, logistics, MRP, technical services, and insurance and benefits.

  • Sustainability Services: Accenture provides sustainability services focused on enhancing supplier diversity, promoting responsible sourcing, and developing category-specific sustainability strategies.

The report notes that Leaders in the PEAK Matrix® have consolidated their positions in the procurement outsourcing market, despite slower growth in 2023 compared to the previous year.

Everest Group has named Accenture as a leader

Finance and Accounting Outsourcing (FAO) PEAK® Matrix Assessment 2024

Everest Group has positioned Accenture as a Leader in its Finance and Accounting Outsourcing (FAO) PEAK® Matrix Assessment 2024.

In this report, Everest Group presents their evaluation of 33 FAO services providers based on vision & capabilities as well as impact on the FAO market and positions them on two Everest Group PEAK Matrix® Assessments for FAO and Order-to-Cash (O2C) services.

Accenture is the highest Leader for both assessments on the Market Impact axis and the Vision & Capability axis. The Market Impact axis measures market adoption, portfolio mix, and value delivered; while the Vision and Capability axis measures vision and strategy, scope of services offered, innovation and investments, and delivery footprint.

The report also stated:

  • Accenture continues to strengthen its F&A capabilities to serve the CFO office through multiple in-house solutions, strategic partnerships, acquisitions, and new delivery centers, and by leveraging its broader consulting and IT capabilities in its FAO services.

  • Accenture’s Intelligent Finance Operations (IFO) focuses on a transformational approach to F&A services by leveraging its robust automation, data and analytics, and AI capabilities at scale.

  • Accenture has established generative AI studios and has integrated generative AI in its SynOps platform to enable the rapid scaling up of generative AI use cases such as financial scenario analysis, report collation, and cash forecasting.

Reference clients commented on Accenture’s technology capabilities, implementation expertise, and scalability.

Accenture is named a leader in HFS Horizons report

HFS Horizons: Manufacturing Intelligent Operations Services, 2024

Accenture is named a Market Leader in Horizon 3, which is the strongest positioning, in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024.

This positioning highlights Accenture's role in enabling transformative manufacturing operations, focusing on key performance indicators to enhance efficiency and effectiveness amidst challenging global supply chain dynamics. It also underscores Accenture's commitment to innovation and excellence in the manufacturing sector.

HFS Horizons for Manufacturing Intelligent Operations Services report evaluates the service provider’s role in enabling manufacturing transformation by assessing and rating the manufacturing intelligent operations services capabilities of 12 service providers.

Accenture plays a pivotal role in driving transformative changes in manufacturing, helping clients navigate complex manufacturing challenges, and supporting their transformation ambitions in a rapidly evolving technological landscape.

More information on the report can be found here.

Accenture is named a leader in HFS Horizons report

HFS Horizons: Sourcing and Procurement Service Providers, 2024

Accenture is named a Market Leader in Horizon 3, which is the strongest positioning, in the HFS Horizons: Sourcing and Procurement Service Providers, 2024 report.

This positioning indicates that Accenture can drive a “OneEcosystem Approach” to help procurement find completely new sources of value. It also highlights that Accenture is differentiating with the help of end-to-end procurement solutions, an AI-first approach, strategic partnerships, continued investment in innovation and strong category expertise coupled with a robust set of IP and proprietary tools.

Per Saurabh Gupta, HFS Research President, Research and Advisory Services, "Accenture is a leading force in the Source-to-Pay (S2P) market, distinguished by its unparalleled scale and expertise, managing over a trillion dollars in spend through comprehensive strategy, technology, and BPO services. SynOps, recognized as a key differentiator, serves as the digital backbone of Accenture’s S2P offerings.".

The report highlights Accenture’s following value proposition and key differentiators:

  • Aims to deliver 360-degree procurement value by covering the full spectrum of requirements: financials, risk management, sustainability, experience, talent, and inclusion & diversity.

  • Growth driven by integrated Accenture offerings where S2P practice is increasingly brought into client environments through Accenture Strategy & Consulting, Technology, and Song opportunities as well as F&A and Supply Chain.

  • Deep category expertise supported by 2100+ experts enabling rapid movement towards industry-specific category expertise.

The global report assesses how well the 11 evaluated service providers are helping their clients across the sourcing and procurement value chain, focusing on multi-year, third-party services (outsourcing and managed services).

More information on the report can be found here.

Gartner has named Accenture as a leader

Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing, May 2024

Accenture is positioned as a Leader in the Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing in the May 2024 Report.

Accenture placed highest on Ability to Execute axis in the Magic Quadrant report, which assessed 18 providers for F&A BPO services. Gartner defines the market as the use of digital F&A technology solutions and managed services supplied by a third-party service provider. ‘’Leaders use a technology-first approach to service management with mechanisms in place to capture their clients’ processing needs and challenges for core finance operations. They demonstrate how technology solutions and transformation methods can reduce human dependencies, and they proactively prioritize reducing processing costs through the improvement of maturing the process, often by applying automation. Leaders are putting more investments into having finance talent aligned to industry and technology solution expertise to help enable them to become extensions of their clients’ finance organizations, to encourage more adoption of transformation services. Leaders continue to expand their technology ecosystems through proprietary and third-party software partnerships. They are able to offer integrated business services that allow end-to-end processing potential, and they are increasingly able to support their clients to improve alignment of finance and IT.

AI and generative AI are positioned as the technologies that promise to remove human intervention from finance workflows and improve business insights. They build their clients’ confidence to adopt newer, smarter finance processing capabilities by demonstrating pilot cases and funding innovation programs. A Leader may not always be the best choice for every customer. A provider that is not a Leader can sometimes provide superior support and commitment if its focus suits the customer. Other providers may have specialized capabilities that are essential for some organizations. Although a provider that focuses on a specific finance domain, a particular industry or a limited geographic area might not be a Leader in the overall market, it might be a competitive option within those segments.’’

Accenture’s Intelligent Finance & Accounting services help leaders safeguard financial health by transforming principal accounting processes to optimize business performance and give them the power to manage the future with real-time insights, including:

  • Core finance operations: Move finance processes to a data-driven, intelligent operating model that optimizes business performance.

  • Strategic finance operations: Gain real-time insights and analytics to help finance be a strategic partner to the business.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Everest Group has named Accenture as a leader

Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2024

Everest Group has positioned Accenture as a Leader in its Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2024.

In the report, Everest Group provides an assessment and profiles of 30 FCC operations providers. Accenture is strongly positioned on both the Vision and Capability and the Market Impact axes.

According to Everest report authors, “Accenture offers technology-enabled strategic managed services, integrating cloud capabilities on top of FCC-specific generative AI use cases such as smart KYC, SAR reporting, and transaction monitoring smart agents.”

The report also noted that Accenture:

  • Leveraged its strong consulting capabilities and expanded its services in new LoBs, including transaction monitoring, fraud management, and chargeback.

  • Continued making in-house investments to strengthen its technology capabilities within data integration and AI-powered automation for the identification and reporting of violations, thereby helping enterprises reduce heavy penalties.

  • Forged relationships with high-growth digital buyers, by leveraging its partnerships with Quantexa and Ripjar within the KYC/AML space.

  • Enhanced capabilities in providing clients with quantitative and qualitative risk management, analytics, and compliance services, by leveraging the investments done in people, processes, and technologies.

Accenture’s Risk and Compliance services help Chief Finance Officers, Chief Risk Officers and other senior risk and compliance executives manage their risk agenda across five key areas: Cyber Risk, Operational Risk & Resilience, Fraud & Financial Crime, Regulatory & Compliance and Financial Risk.

Everest Group has named Accenture as a leader

Trust and Safety Services PEAK Matrix® Assessment 2024

Everest Group has positioned Accenture as a Leader in its Trust and Safety Services PEAK Matrix® Assessment 2024.

Everest Group assessed 27 trust and safety providers for this competitive report. Accenture is the highest Leader on the Vision and Capability axis and strongly positioned on the Market Impact axis. The Vision and Capability axis measures vision and strategy, scope of services offered, innovation and investments, and delivery footprint. The Market Impact axis measures market adoption, portfolio mix, and value delivered.

According to Everest report authors, “Accenture provides services across all work types within the trust and safety value chain with a focus in the social media and messaging apps, streaming and publishing services, and search engine, LLMs, and app store industries.”

Other Accenture strengths highlighted include:

  • Deploys generative AI for improving internal efficiencies, including a suite of generative AI-powered pre-screening tools for multilingual content review and violation detection.

  • Provides AI support services, including LLM domain-specific data creation, prompt engineering, AI training for relevance refinements, AI bias detection, and Reinforcement Learning from Human Feedback (RLHF), aiding enterprises in constructing secure generative AI solutions.

  • Strengthened its global delivery footprint by expanding to regions such as Romania, Bulgaria, Colombia, with new locations in Poland and India.

Per the report, “Buyers have acknowledged its [Accenture] strengths in the areas of domain expertise, wellness initiatives, and relationship management.” Accenture’s Software & Platforms practice provides a range of services to help clients deploy security, privacy, compliance, data protection and fraud mitigation strategies on their platforms, including Trust and Safety, Platform Security and Operational Integrity services.