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Strategy & Consulting Analyst Recognition

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Accenture is named a Leader in the IDC MarketScape report

IDC MarketScape: Worldwide Service Providers for Utilities Customer Operations 2024 Vendor Assessment

Accenture is positioned as a Leader for both Capabilities and Strategies in the IDC MarketScape: Worldwide Service Providers for Utilities Customer Operations 2024 Vendor Assessment. (November 2024, IDC #US52038724)

This IDC MarketScape evaluates 16 service providers for utilities customer operations worldwide. It assesses vendors' capabilities, strategies, and market success, including their ability to serve utility customers in competitive, unbundled, and regulated markets, catering to both residential and commercial/industrial sectors.

The report states that “Accenture offers extensive, globally recognized capabilities in utilities customer operations, leveraging a suite of platforms and accelerators to optimize customer journeys and streamline processes.”

The report noted the following strengths for Accenture:

  • “Accenture has solid experience in all the use cases evaluated in this vendor assessment regarding utilities' customer operations, with referenceable utility customers from different markets around the world. Additionally, Accenture is able to backfill for customer operations during an implementation for front office, back office, and even IT services.”

  • “Early on, Accenture recognized the disruption new entrant CIS&B solution providers (Kraken, etc.) were bringing and moved accordingly. Today, Accenture has a practice of over 800 FTEs in the utilities industry to support Kraken in its fast-paced global expansion.”

  • “Accenture continues to be recognized as extremely reliable in its execution, getting the job done under all circumstances. Its ability to mobilize the right resources globally according to the necessary skills and project requirements is well-recognized in the utilities industry.”

We believe the report underscores Accenture’s commitment to delivering the best solutions for utilities customer operations clients. Per the report, “The company provides end-to-end solutions powered by platforms such as Microsoft 365, Salesforce, Genesys, Talkdesk, Blue Prism, SAP, Oracle, NICE, Kraken, and AWS to enhance customer engagement and digitally transform customer operations. Each platform partnership enhances customer operations efficiency through tools such as AI-driven personalization, seamless omni-channel experiences, and accelerated digital transformations.”

Copyright IDC 2024
*The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.

Accenture is named a Leader in the IDC MarketScape report

IDC MarketScape: Worldwide Life Science R&D ITO Services 2024 Vendor Assessment

Accenture is positioned as a Leader for both Capabilities and Strategies in the IDC MarketScape: Worldwide Life Science R&D ITO Services 2024 Vendor Assessment. (November 2024, IDC #US52703324). This marks the fifth time Accenture has been named a Leader in this IDC MarketScape report.

This IDC MarketScape report evaluates 12 life science R&D ITO vendors based on their ability to offer external IT services, functions, or projects that help companies transform their IT-driven business processes, application services, and infrastructure solutions, leading to better business outcomes using innovative technologies.

According to the research, companies should “consider Accenture when you are seeking support from an organization with a blend of strong technology capabilities, especially in AI and GenAI; the breadth and depth of life science expertise and vast consulting and technical expertise; its ecosystem of partnerships; and its experience in handling complex, large digital transformation projects.”

Key factors contributing to Accenture’s position in the IDC MarketScape include:

  • “Accenture’s strength lies in the company's ability to bring to the table a blend of deep life science R&D domain knowledge, strategic consulting skills, its ecosystem of partnerships, and its ability to leverage emerging and advanced technologies like GenAI to develop compliant solutions to address R&D-specific needs. It has helped 90% of the Fortune 500 life science companies.”

  • “The Accenture Reinvention strategy helps meet clients where they are in their reinvention journey. It applies GenAI to all facets of its technology services and leverages its innovation methodologies and frameworks, its life science knowledge repositories and best practices, its technology assets and platforms, and its industry-specific solutions and accelerators.”

  • “GenAI is a key focus for Accenture with 30–40% of its life science ITO and application outsourcing programs currently containing a GenAI component. It expects all of its ITO services programs to be leveraging GenAI in two years.”

  • “myWizard, myNav, and myConcerto are Accenture's industry-agnostic intelligent automation platforms designed to enhance Accenture employees' capabilities to help clients drive business outcomes and to boost its clients' ability to drive business results.”

Demonstrating our dedication to the life sciences industry and our clients’ own reinventions, Accenture has made investments aimed at helping bring breakthrough treatments to patients, faster and at a lower cost. These investments include the development of life sciences assets such as Harmoni, a gen AI-powered analytics chassis designed to accelerate the use of AI and large language models to improve the quality of critical business outputs and decisions. Additionally, Accenture has made strategic investments through Accenture Ventures in innovative AI companies such as QuantHealth’s AI-driven clinical trial simulation platform and in Turbine’s AI predictive simulation platform focused on interpreting human biology.

Copyright IDC 2024
*The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.

Everest Group has named Accenture as a leader

Global In-house Center (GIC) Setup Capabilities in India – Provider PEAK Matrix® Assessment 2024

Accenture is a Leader in the Everest Group Global In-house Center (GIC) Setup Capabilities in India – Provider PEAK Matrix® Assessment 2024.

According to Everest Group, “The synergy between ANSR and Accenture combines their expertise in GCC services, covering strategy, build, run, and scale, using proprietary technology platforms. This collaboration aims to provide comprehensive solutions, potentially enabling clients to achieve growth and transformation objectives through an optimal sourcing strategy.”

Other key factors contributing to this positioning include:

  • Demonstrates proficiency in all primary GIC setup models (Build-Operate-Transfer, Joint Venture, and assisted)

  • Deploys teams across both origin and GIC destination geographies to target the GIC setup market

  • Supports enterprises in sectors such as BFSI, RCPG, manufacturing, logistics, and energy and utilities with substantial experience

  • Leverages advisory presence to identify and pursue GIC setup opportunities

  • Boosts its competitive edge and market scope with a broad, varied client base

  • Secures GIC setup contracts by capitalizing on its reputation in GIC transformation

  • Enhances its service offerings and accesses a wider client base through strategic investment in and partnership with ANSR

  • Creates GIC incubation spaces across India for clients to explore the GIC model

The report notes that Leaders in the PEAK Matrix employ a systematic and organized method when approaching the GIC setup market. Certain providers have high-level executive backing, allowing them to allocate clear directives and committed resources to this segment.

Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.

About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.

Accenture is named a Leader in the IDC MarketScape report

IDC MarketScape: Worldwide Sustainability Finance and Accounting Services 2024 Vendor Assessment

Accenture is positioned as a Leader for both “Strategies” and “Capabilities” * in the IDC MarketScape: Worldwide Sustainability Finance and Accounting Services 2024 Vendor Assessment, which assessed the capabilities and business strategies of 11 firms, focusing on their ability to integrate environmental, social, and governance (ESG) factors into financial services. (October 2024, IDC #US52036224).

The report highlighted that, “Accenture offers targeted ESG solutions for financial institutions, from strategy to finance, risk, regulatory, operations, data, and technology services. Through Accenture Song, the world's largest tech-powered creative group, the company also helps clients make sustainability more human.”

Other Accenture strengths highlighted in the report include:

“With a large and diverse sustainability strategy team, Accenture is positioned to grow with the market, providing services across not only industry and sector but also maturity. These capabilities show that Accenture has the capability to continually develop the necessary services to meet clients where they are in their sustainability journey.”

Per the report, “Clients should consider partnering with Accenture if they are just beginning their sustainability journey and are facing a steep curve in regulatory readiness. Accenture is positioned to serve both low- and high-maturity clients in the ESG financial services space.”

Copyright IDC 2024
*The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.

Accenture is named a Leader in IDC MarketScape report

IDC MarketScape: Worldwide Employee Experience Consulting Services 2024 Vendor Assessment

Accenture is a Leader in the IDC MarketScape: Worldwide Employee Experience Consulting Services 2024 Vendor Assessment. (October 2024, IDC #US52582724)

This research effort evaluated the worldwide employee experience (EX) consulting services of 12 organizations with the largest exclusive practices covering EX transformation.

The report noted, “As a strategy enabler, Accenture provides breadth and depth of expertise in EX change and transformation at a global scale with acute industry knowledge and expertise.”

Other strengths highlighted in the report include:

  • Builds executive trust quickly to harness and enable more rapidly endorsed transformation efforts.

  • Offers an approach that is globally consistent and proven to standardize and enable the mechanical aspects of change while accounting for industrial, regional, and cultural nuances in each client's cumulative operating markets.

  • Maintains a rapid transformation approach. Accenture's model allows it to reach every change and transformation leader inside the client organizations according to their level of requirement for stewarding change guidance and adoption to areas of the organization that would otherwise be overlooked at a higher level.

  • Quickly and effectively builds an infrastructure for client change and transformation that disseminates knowledge, training, and digital transformation in hybrid engagement model that becomes more client independent the closer change is to the front lines of business execution.

Per the report, “Organizations seeking to quickly move into scoping and actioning on a global level with a prescriptive and customizable framework for holistic change can benefit from working with Accenture.”

Copyright IDC 2024
*The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.

Everest Group has named Accenture as a leader

Retail and CPG (RCPG) Data, Analytics, and AI (DAAI) Services PEAK Matrix® Assessment 2024

In Everest Group’s Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment 2024, Accenture is the highest Leader on the Vision & Capability axis and strongly positioned on the Market Impact axis. 

Per Abhishek Mundra, Practice Director, Everest Group, "Accenture has strengthened its RCPG DAAI capabilities with investments in industry-specific solutions, acquisitions and partnerships. Accenture’s clients benefit from its strategic partnership and innovation capabilities. Collectively, these capabilities have helped position Accenture as a Leader on the Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment 2024."

Specifically, the report cited the following Accenture strengths:

  • Accenture has made several acquisitions on a global scale such as Parsionate, OpenStream holdings, GemSeek, and Mindcurv to enhance its data and analytics and AI capabilities for the retail and CPG industry.

  • It has a robust partnership ecosystem including top-tier partnerships with hyperscalers (such as GCP, AWS, and Azure), data and AI platforms (such as Databricks, Cloudera, and Snowflake), and niche AI vendors (such as Dataiku, H2O.ai, and OpenAI).

  • Clients appreciate Accenture for its strategic partnership and value-add and innovation capabilities

DAAI Leaders for the RCPG industry are “characterized by their ability to successfully execute complex data migrations, data and AI platform implementations, and custom RCPG-specific application leveraging advanced analytics and AI, underpinned by their global deliver network.”

Accenture is named a leader in IDC MarketScape report

IDC MarketScape: Worldwide Professional Services Providers for Retailers 2024 Vendor Assessment

In the IDC MarketScape: Worldwide Professional Services Providers for Retailers 2024 Vendor Assessment, Accenture is positioned as a Leader for both “Strategies” and “Capabilities”. *(September 2024, IDC # #US51168224)

The IDC MarketScape study assessed nine global vendors offering professional services to retailers. The report highlights that “Accenture offers robust retail industry knowledge, and the team brings an innovation mindset that helps retailers understand what it means to create a digital business.”

Other Accenture strengths cited include:

  • “Accenture's key differentiator is the scope of its retail expertise. As a company, it is deeply versed in retail, which allows its leaders to point to actual projects that have achieved value for retailers and determine how to achieve similar results for new projects and clients.”

  • “Accenture is using GenAI internally to make its knowledge base available throughout the organization. This will add to Accenture's ability to demonstrate effectiveness and project results for clients.”

  • “Accenture's SynOps platform, which customers can use to interact with project data and analytics, is an early example of what may soon become table stakes for services provider offerings.”

  • “Accenture has a bias for transformation and innovation, approaching their clients with a strong point of view about how to reset retail, drive cost out of operations, and invest in the data management required for digital business and data-driven decisions.”

The report also recommends that clients “Consider Accenture when looking for a transformational partner with a strong point of view that will question processes and recommend ways to drive costs out of your business.”

Accenture partners with global retailers to revolutionize their operations across key domains: Frontline Worker empowerment, ESG & Sustainability initiatives, cutting-edge Data & AI solutions, comprehensive Transformation strategies, and Strategic Managed Services.

More information on the assessment can be found here.

Copyright IDC 2024
*The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.

Everest Group has named Accenture as a leader

2024 PEAK Matrix® Assessment of Private Equity IT Services

In its 2024 PEAK Matrix® Assessment of Private Equity IT Services, Everest Group has positioned Accenture as a Leader.

In this research, Everest Group presented their assessment on the market impact, vision and capabilities of 17 leading Private Equity (PE) IT services providers. This positioning demonstrates that Accenture has a strong vision and strategy; is highly proactive in taking innovations and next-generation services offerings to PE clients; and continues to invest in technology and services capabilities across the PE deal life cycle.

Specific Accenture strengths highlighted in the report include:

  • End-to-end technology services across the entire private equity value chain, with demonstrated capabilities ranging from strategy to execution.

  • Dedicated practice and leadership for private equity supported by an extensive partnership ecosystem.

  • Acquisitions such as Impendi, The Shelby Group, and Insight Sourcing have strengthened sourcing and procurement services for private equity companies.