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Health Providers

Reinventing care delivery with a renewed focus on the patient and caregiver to humanize healthcare.

What’s going on

Health systems continue to face clinical labor shortages, burnout and inefficiencies-affecting access, quality and patient experience. Meanwhile, continued rising supply costs, administrative issues and lower reimbursements put a strain on operations and financial sustainability. 

Health systems that embrace current and new technologies and integrate them into their workflows can address today’s challenges and strengthen their long-term growth.

From traditional to generative, AI increasingly touches every part of the enterprise and comes with financial, legal and ethical implications. Responsible AI (RAI) is a discipline to drive value against organizational goals, compliance, and trust. It is a mechanism to drive value for patients, providers, and operators. Listen to the AHA webcast with executive, clinical and administrative leaders about best practices, challenges and how we can usher in the future of health care together.

5 ways health payers are changing

Access challenges

Access challenges from old processes, workforce shortages, service and location reductions, and increased demand, cause longer wait times which affect people’s experience and outcomes. The explosion of data and new technologies — including generative AI — can improve care delivery by increasing access, clinical capacity and all aspects of health system operations.

Clinical workforce shortage

An aging, burned out and retiring workforce is departing the industry at record rates, leaving shortages that affect access to care. Health providers need immediate capacity solutions – such as automating and delegating tasks – to alleviate resource strain and improve retention. To get there, we need to rethink how care is delivered by harmonizing humans and technology.

Technology disruption

Providers face a whirl of technological changes: EMR migration to the cloud, data-driven approaches to care delivery, centralized ERP systems and generative AI. While generative AI and other technology innovations create new capabilities and growth opportunities, the winners will be those who build a strong digital core and purposefully use new technology to find business and clinical value.

Financial stability and resiliency

Chronic diseases plus crisis-level outbreaks like COVID19 have placed an enormous financial burden on healthcare providers. Labor cost pressures, tightening margins, supply chain issues and capital requirements all challenge their financial resiliency. Successful providers are looking at revenue diversification and new services to help ensure their long-term ability to serve their communities.

Patient engagement

Everyone in healthcare — patients, providers, caregivers and support staff — wants a personalized and engaging experience. But disparate service channels and points of entry create a disjointed patient experience with unpredictable outcomes. Providers recognize the need to develop better care models. Using data, generative AI and more, they can tailor health experiences to each individual.

What you can do

Make new revenue streams to offset fluctuation in demand and supply of core medical services. Engage your consumers with omni-channel experiences to expand their trust and wallet share. Build a strong network of partners to grow your reach and access. 

Reinvent the patient experience with optimized care processes, technology and resources using data, analytics and predictive models. Integrate physical and behavioral health and social determinants to reduce costs, improve satisfaction and outcomes.

Control costs by automating corporate functions, using shared service models, decision support and strategic sourcing. Improve facility operations and the patient experience by adding digital and physical assets and applying the latest technology.

Modernize core technology: data, cloud and artificial intelligence. Develop capabilities and break down silos by securely integrating data, platforms and AI. Free up clinical capacity and improve care delivery harmonizing technology with staff.

Support your people in their careers by enhancing the culture. Enable technology tools and systems to work hand-in-hand with staff, increasing capabilities and enabling them to focus on tasks that require human expertise and empathy.

Our leader

Jean-Pierre Stephan

Health, Provider Lead

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