Finding the secret sauce for smarter selling

Ready for a fresh approach, the mobility and delivery platform turned to Accenture Digital Inside Sales to help elevate its full cycle sales model. It started small, with a pilot program in outbound sales: Accenture introduced a lean team with proven experience in the SMB space, helping the business focus on making the right conversations with the right targets at the right cadence to close more deals faster.

Within a month, Accenture was already making a clear difference, helping the business drive better decisions and increase conversion. Encouraged by these early results, the company ramped up its efforts, growing the team and establishing a new onboarding front office. Soon after, the company engaged Accenture to support its inbound operations. Once again, the Accenture team delivered at speed and scale.

The logistics technology company has transformed sales operations into a formidable engine of growth. An enhanced user experience and stronger support are helping secure platform adoption and strengthen customer retention. The company has also improved visibility into KPIs and established clearer targets for all sales agents—giving sellers newfound ownership of and accountability for their results. This is shaping a culture that motivates people to perform at their best, allowing individual sellers to advance in their roles and unlocking greater revenues for the company as a whole.

With Accenture support in incubating new concepts and programs, the company has also gained the freedom to innovate at less risk and cost. This keeps it at the leading edge of market innovation, delivering a valuable advantage over competitors - all while helping small businesses to reach a whole new world of customers.