Communications & Media

Unlock profitable growth in communications & media

People and businesses are always on, whether watching, working, or enabling innovative new growth. Keep them engaged and successful by delivering the continuous experiences and capabilities they expect and need.

Communications & media now

$45B

estimated enterprise network spend in the next four years

35%

of consumers have unsubscribed from at least one of the Big 5 streaming services in the past 12 months

86%

of consumers would be interested in a single service that captured and shared all of their basic information and content preference

$1.7T

the outlay the SMB segment will put in IT and digital services between now and 2026

How to reinvent communications and media

Communications

We help telecoms operators use data, AI and automation to manage costs, optimize operating models, build modern networks, and put customer experience at the heart of growth. We work with ecosystem partners to help industry leaders offer new services beyond connectivity and accelerate their reinvention.

Deliver new services to enterprises and SMBs

Build on your connectivity offerings to deliver new technology services through platforms. Leverage 5G, edge computing, and security to innovate tailored, industry-specific solutions that complement and enhance your core services.

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Engage customers with service and experience

Empower customers with self-service options and personalize experiences using data and new AI applications. Make customer experience your competitive edge and growth driver.

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Apply data and AI to everything you do

Unlock new revenue with future-ready data and AI foundations. Modernize your architecture to automate operations and transform front and back offices.

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Drive growth with your network transformation

Unlock growth by transforming networks into open platforms. Re-engineer networks in the cloud, leveraging autonomy, AI and APIs to boost performance, attract ecosystem partners and create new services.

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Build a future-ready tech foundation

To be ready for whatever comes next, build a digital core: a truly integrated foundation of cloud, open digital platforms, data and AI. Use it to scale AI and new technologies across the enterprise, creating a platform for agility and growth.

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Media

We help media companies use the new investment cycle to capture the next wave of growth and innovation. We unlock the power of data and AI to improve their efficiencies and open new growth models. We build virtualized operations to run non-core activities and help them improve their market position through M&A and partnership strategies.

Win the attention game with bold, reimagined ad strategies

Rising platform competition and privacy updates intensify the fight for attention. Capture attention that drives new sustainable revenue streams by reinventing advertising and subscription models.

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Awards & recognition

2024 Microsoft Media and Telco Partner of the Year Award winner

Awarded to Accenture & Avanade in recognition of their deep industry skills and advisory services in the Media & Telco space.

Databricks CME partner of the year 2024 – 6th year in a row

Accenture wins Databricks CME Partner of the Year for transforming data and AI strategies in global telecoms, delivering innovative solutions that set industry standards.

TM Forum 2023 Catalyst: AI & Automation Excellence

Accenture wins in this category with its Gen AI hyper-personalized customer experience designed to help CSPs reduce churn and increase customer lifetime value.

Everest Group #5G Engineering Services PEAK Matrix® Assessment 2023

Named to Fortune's "All-Stars" list by business executives, directors and securities analysts, ranking us No. 32 overall and No. 1 in our category for 10 consecutive years.

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A Leader in IDC Worldwide Media and Entertainment 2023 Vendor Assessment

Accenture was recognized for strength in strategy and vision and its ability to shape the future of the world’s largest companies through technology-enabled, agile strategies.

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A Leader in IT Services for CSPs for eleventh consecutive year

Accenture Applied Intelligence’s IP-led approach to D&A services delivery, its strong adoption in the marketplace, and its increased growth across geographies and industries.

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