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Rail and transit

Deliver seamless client experience, digital operations, efficient maintenance and engineering, to optimize your rail and transit operations for a data-driven, sustainable future.

What’s going on

Rising passenger and freight volumes, global warming, shortages, and changing customer expectations are rapidly transforming the rail industry. To manage this, the industry must integrate advanced technologies with the complexities of existing infrastructure. Accenture’s Railway Center of Excellence addresses these challenges, providing expertise in customer experience, resource optimization, rail operations, and connectivity.

Read our article on Reinventing Rail Operations Through Digitization.

5 ways rail and transit is changing

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Changing consumer expectations

As consumers reassess what matters to them most, new standards begin to drive the choice of mobility mode. Factors such as reliability, safety, and cleanliness are becoming increasingly relevant. Rail operators must meet the expectations of consumers for rail to gain market share within the mobility industry.

Prioritizing ‘Mobility as a Service’

Consumers want tailored travel options that align with their individual preferences and schedules. Mobility as a Service integrates various modes of transport, creating an interconnected travel network. Through a personalized and seamless one-platform solution, the user experience and operational efficiency are greatly enhanced.

Utilizing 5G technology

From better passenger connectivity to more reliable live data on rolling stock, 5G network coverage is becoming vital for modern rail operations. New cutting-edge 5G technology is balanced with the complexities of existing rail infrastructure for worthwhile implementation of FRMCS (Future Railway Mobile Communication System) and ATO (Automatic Train Operation) for example.

Implementing predictive maintenance strategies

Railway maintenance is increasingly digitized, integrating new technologies into existing infrastructure and rolling stock to streamline processes. By adopting data-driven and predictive maintenance strategies, operations become more reliable and efficient, shortening the time required for inspections, repairs, and parts procurement for both rolling stock and infrastructure.

Increasing demand for sustainable travel

Rail is a key component in promoting sustainable mobility. With the development of new technologies that facilitate smart energy management and reduce waste, there is a growing demand for environmentally friendly travel options. Innovations in Green IT and principles of the circular economy are leading this trend.

What you can do

Create open, consumer-friendly ecosystems by integrating external contributions into core services. Analyze and understand your passengers' specific routes across multimodal public transport to deliver a seamless and improved customer experience.

Create resilient core IT architecture and shift towards standardized services. Reduce the number of individualized solutions and consider scalability, managed services and security with transparent vendor arrangements to ensure cost efficiency.

Take a data-driven approach to optimize your value chain. Leverage data analytics to improve communication timetables. By integrating the latest technologies into rail infrastructure, you can ensure seamless and reliable operations across the network.

Implement digital rail operations for improved network efficiency. Digital rail operations enable automatic train control, virtual coupling, and shunting functions. 5G compatibility with implemented IoT devices allows efficient predictive analysis.

Enhance your asset management by harnessing the power of IoT data and advanced analytics. By using predictive analysis, you can streamline maintenance schedules and optimize spare part procurement to reduce costs and improve reliability.

Our leaders

Séverine Mastikian

Managing Director – Rail and Transit, EMEA Lead

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Sidney Edmonds

Managing Director – Tolling and Transit, North America Lead

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Claudio Bacalhau

Managing Director – Rail and Transit, Growth Markets Lead

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