Security Operations Center Technology Specialist

Protective Services Team Lead/Consultant | Mid-Level | Full time

Job No. R00261092 | San Antonio, TX

Job Description

Accenture’s Global Protection and Security (GP&S) team is seeking a skilled security technology specialist to support the regional Security Operations Centers (SOC). Responsibilities include assisting with the managing/configuration of electronic access control and security video systems and acting as the local resource at the SOC to implement the SOC Technology Manager’s priorities. The ideal candidate has a strong background in Software House/HID electronic access control technologies and Genetec’s Omnicast video management system, as well as familiarity with industry standards, application and alarm management, installation and maintenance of systems, along with strong communication skills and the ability to work collaboratively. This role requires a self-starter with strong task management skills, capable of driving initiatives independently while collaborating with cross-functional teams.

Key Responsibilities/Accountabilities:

Supports the Security Operations Center (SOC) and liaises with the SOC Technology Manager to support their security technology systems
Assist with updating access control and video surveillance training materials
Configure, maintain, and troubleshoot security applications, including CCure 9000, Genetec Security Center, and other access control/video management systems.
Provide technical support for SOC video walls, ensuring proper functionality of hardware (monitors, controllers, matrix switchers, KVMs, etc.) and software (Genetec Security Desk, CMS platforms, SureView, etc.).
Support device onboarding, configuration, and software updates for security and SOC hardware.
Monitor operational security systems for errors, alerts, and system health, proactively resolving issues.
Work closely with SOC operators to ensure their tools are functional, responsive, and aligned with operational needs.
Assist with remote troubleshooting and system maintenance for global SOC locations.
Network & Infrastructure Optimization:
- Support IP network configuration and connectivity troubleshooting for security devices and SOC systems.
- Ensure SOC technology integrates properly with IT-managed infrastructure and cloud-hosted platforms.
- Assist in implementing system enhancements for video streaming performance, network reliability, and SOC hardware efficiency.
Incident Response & Cross-Functional Support:
- Act as a technical liaison between SOC teams, IT, and security operations, ensuring seamless security system performance.
- Participate in incident response workflows, helping troubleshoot and escalate security system issues impacting operations.
- Maintain and update SOC technology documentation, including system diagrams, troubleshooting steps, and support playbooks.
Project & Task Management:
- Manage small-to-medium security technology projects, such as video wall upgrades, security system enhancements, and new SOC integrations.
- Collaborate with IT, security, and operations teams to execute technology initiatives and ensure timely delivery of upgrades and improvements.
- Support various project stakeholder by ensuring security video systems meet standards and are installed and configured correctly across all Accenture locations

Job Requirements:

Ability to work non-standard hours, including weekends and holidays as required by incident recovery.
This role requires onsite work in San Antonio, TX

Qualification

Basic Qualifications:

Minimum of 3 years of experience directly supporting security applications in access control, video surveillance, or building management systems supporting a Security Operations Center.
Minimum of 3 years of experience operating and supporting CCure 9000 and Genetec Omnicast systems.

Preferred Qualifications:

Associates degree in Computer Science, Information Technology Electrical Engineering or relevant field
Basic IP networking knowledge, including device configuration and troubleshooting.
Self-Starter Mentality: Ability to work independently, take initiative, and drive project to completion.
Strong cross-functional collaboration skills, working with IT, security, operations, and leadership teams.
Excellent problem-solving abilities, with a focus on troubleshooting and resolving technical issues efficiently.
Proficiency in Microsoft Office Suite, particularly Excel, Power BI, SSRS, for reporting and analysis.
Experience with automation leveraging PowerAutomate.
Experience with project/task management tools such as JIRA, Smartsheet, Asana, Monday.com, DevOps, or Microsoft Planner.
Hands-on experience with SOC video wall systems.
AutoCAD experience
Excellent organization, analytical, and communication skills
Rapport and influence building skills
Excellent customer service
Ability to learn quickly and to multitask; be adaptable and flexible
Ability to work autonomously and in a team environment, while paying strict attention to detail
Ability to adhere to timelines and deadlines with effective time management skills
Must be able to work with and protect highly confidential information
Strong decision-making ability during emergencies
Demonstrated ability to drive organizational change, change management
Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business
ASIS CPP and or PSP certification
CCURE Certification Level 1, 2 and or 3
Genetec Omnicast Certification
Genetec Security Center Enterprise Certification
Genetec Omnicast Advanced Configuration and Troubleshooting
Certified Information Systems Security Professional (CISSP)
Strong knowledge of ISO 27001 Controls and Risk Management Framework

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below. The application window for this job will remain open until at least 03/23/2025. However, if this date has passed and this role is still posted, please note we are still accepting applications.

Information on benefits is here.

Role Location Annual Salary Range

California $63,800 to $154,800

Colorado $63,800 to $133,700

District of Columbia $68,000 to $142,400

Illinois $59,100 to $133,700

Minnesota $63,800 to $133,700

Maryland $59,100 to $123,800

New York $59,100 to $154,800

Washington $68,000 to $142,400

Locations

San Antonio, TX

Additional Information

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