Organization Change Consulting Manager - Sr. Manager, Automotive/Aerospace & Defense
Multiple Locations
| Senior Level
| Full time
Service Design Senior Manager
Service Design Senior Manager
|
Senior Level
|
Full time
Job No. R00259926
|
Multiple Locations
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
As part of the Design and Digital Products practice, we envision, design, build and launch transformational, digitally-powered flexible products and services across touch points, geographies and technical environments. In every engagement we tame complexity, delivering positive human impact and fundamental business value at speed.
Service Design is at the heart of our design process. Our Service Designers are a diverse team of strategic, empathetic thinkers who envision and craft experiences and deliver a broad spectrum of work from service design vision and growth to experience design build and launch. Our Design Leadership invests itself in strengthening the relationships between our teams, our clients, our work, and the people who use our products and services every day.
As a Design Director, you’ll own the design practice and delivery across one or more accounts. You’ll be responsible for overseeing multidisciplinary design teams to create digital or physical services and product strategies for our clients. You’ll also manage Design Leads, collaborate with primary stakeholders, and work with program leadership to plan future projects.
This is your opportunity to evolve integrated design as both a discipline and a practice on a global scale.
You are…
Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative
A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team
Comfortable with ambiguity in a fluid organization
Ready to collaborate on products and services that change the way our clients do business creating service at scale
Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery
Role Description
A professional in this position, at this level within Accenture has the following responsibilities:
Drive design quality, practice, and offerings that meet business and user goals as well as create new offerings.
Lead design points of view and thought leadership
Drives sales of new work at existing client accounts and fosters new relationships with clients to scope and sell net new work for D&DP pipeline
Deeply understand the market and can speak to our clients and the industry about our content, craft, and trends.
Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.
Assess performance and provide career guidance and performance decisions for members of the studio Design team.
Provide directional oversight of individual project team's work and assume overall accountability for it.
Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our Design team.
Cultivate relationships with new and existing clients.
Basic Qualifications
These are the minimum requirements for an aspirant to be considered for the position applying to:
10+ years’ experience in Service Design across varied users and business problems
5+ years leadership/management experience; demonstrated experience leading multiple cross-discipline teams.
5+ year of experience planning, designing, facilitating, and synthesizing workshops
5+ years' experience with driving and applying user-centered design processes.
5+ years of experience growing and managing client relationships and selling work
Design Portfolio must be submitted with application
Preferred Qualifications
Bachelor’s degree or equivalent experience in a related field.
Comfort in prototyping tools and design programs to provide design direction with clarity and confidence
Experience with Microsoft Office, Adobe Creative Suite, Figma, Axure, or JIRA is a plus.
Knowledge of and experience with applying user-centered design processes.
Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Product Design, Visual Design, and Content Design.
Ability to create experience maps, user journeys and service blueprints
Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $132,500 to $302,400
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Minnesota $132,500 to $261,300
Maryland $122,700 to $241,900
New York $122,700 to $302,400
Washington $141,100 to $278,200
New York City, NY
Los Angeles, CA
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