^Desktop Support Technician
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Job Overview:
We are seeking a Desktop Support Technician to provide technical support for end-users in a fast-paced, dynamic environment. The successful candidate will be responsible for troubleshooting and resolving hardware, software, and network issues, ensuring that end-users have the tools and resources they need to work efficiently. This role involves hands-on support, user training, and system maintenance.
Key Responsibilities:
End-User Support:
Provide on-site and remote technical support for desktop systems, laptops, peripherals, and related software.
Troubleshoot and resolve hardware, software, and network issues, ensuring minimal disruption to end-users.
Respond to user requests for support via phone, email, or ticketing systems (e.g., ServiceNow, Jira).
Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.
Assist with setting up and configuring user accounts and profiles in Active Directory (AD), Office 365, and other relevant systems.
Install, update, and troubleshoot various operating systems, such as Windows and macOS, as well as business applications (e.g., Microsoft Office, antivirus software).
Cypress Print Management activities and handling L2/L3 issues on Cypress Print Management.
Hardware & Software Management:
Deploy and configure desktops, laptops, and mobile devices for new users and internal staff.
Support hardware and software upgrades, migrations, and patches.
Assist with inventory management of IT assets, ensuring equipment is properly tracked and updated.
Perform routine maintenance and updates on desktops, laptops, and peripheral devices.
Work with vendors for warranty and repair support when necessary.
Networking & Connectivity Support:
Provide support for local area network (LAN), Wi-Fi, VPN, and remote access issues.
Troubleshoot internet and network connectivity problems, ensuring stable network performance.
Support users with remote desktop solutions and virtual desktop infrastructure (VDI).
Troubleshooting & Issue Resolution:
Identify and diagnose hardware and software issues; provide prompt and effective solutions.
Resolve performance issues related to slow computers, applications, or network connectivity.
Document troubleshooting steps and resolutions in ticketing systems for tracking and future reference.
Collaboration & User Training:
Collaborate with IT teams for complex technical issues or system upgrades.
Assist in training and educating end-users on how to use new software or hardware.
Provide instructions on best practices for system security, data backup, and other IT policies.
Documentation & Reporting:
Maintain an accurate record of service requests, issues, and resolutions using the IT ticketing system.
Create user guides, FAQs, and other training materials for common issues or new technology.
Regularly report on recurring issues, and propose solutions to improve system performance or reduce incidents.
Security & Compliance:
Assist with maintaining system security by ensuring that antivirus software and patches are updated regularly.
Help enforce IT security policies, including password management, data encryption, and safe internet practices.
Basic Qualifications:
- Minimum 1+ years of experience in Customer Service Technology Support
- HS Diploma or GED
Preferred Qualifications:
- On-site and remote technical support for desktop systems, laptops, peripherals, and related software.
- Good experience in desktop support, IT support, or a related technical role.
- Strong knowledge of Windows and macOS operating systems, as well as major software applications (e.g., Microsoft Office Suite, Outlook).
- Experience with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol (RDP), VPN solutions).
- Experience with Active Directory user management and basic network troubleshooting.
- Understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configurations.
- Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, or similar) for tracking support requests.
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills, with the ability to explain technical issues in simple terms.
- Ability to prioritize tasks in a fast-paced environment.
- Cypress Print Management
- Bachelor's or Associates Degree
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $38.08 to $48.08
Colorado $38.08 to $48.08
District of Columbia $38.08 to $48.08
Illinois $38.08 to $48.08
Minnesota $38.08 to $48.08
Maryland $38.08 to $48.08
New York $38.08 to $48.08
Washington $38.08 to $48.08
Nashville, TN
Requesting an Accommodation
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