Executive Suite Concierge
The Executive Suite (E-Suite) Concierge is a highly visible, customer-oriented individual who excels at working with upper levels of leadership. The E-suite Concierge will work in tandem with Executive Support and Office Services to meet the ever-evolving needs of Accenture’s Global Management and their teams.
The E-suite Concierge will need to attend to tasks both small and large. They should approach all tasks with speed and precision. They should be organized, able to multitask, have an eye for detail, and can creatively problem solve on own.
Key Responsibilities
Daily walkthroughs of E-suite space to ensure Accenture standards of cleanliness and maintenance are met
Work closely with reception, facilities, local technology, and other workplace departments to ensure quality service leading up to, on event day, and following
Be a true face of the firm, creating an unparalleled experience for every guest that walks through the door
Develop and maintain relationships with executives’ clients, other top executives within the company, and their EA’s
Assist with day-of travel needs for E-Suite and executives, inclusive of car services, trains, and flight changes
Provide general information regarding restaurants, public transportation, amenities, etc. and arrange bookings and reservations
Stock supplies and maintains inventory daily throughout Floor 67 and E-suite areas
Execute and manage ad hoc requests from E-Suite and Executives
Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed
Responsible for making sure all guest preferences are met, while delighting and exceeding guest expectations
Meet, greet and escort all VIP guests and ensure the guest was delighted and satisfied; arriving, during the stay and during a fond farewell
Solicit feedback from guests at the conclusion of their office visit to identify areas of improvement
Collect and maintain visitors' needs and preferences to enhance future experience
Job Requirements:
This role requires working on-site in New York, New York
The hours are typically 7am-4pm, Monday through Friday, and flexibility is required
Basic Qualifications:
Minimum of 3 years of experience in a hospitality/customer service role in a corporate setting
Certified member of a professional concierge association
Preferred Qualifications/Skills:
Passionate about hospitality and customer service
Intermediate knowledge of MS Outlook
Intermediate knowledge of MS Office (word/excel/PowerPoint)
Comfortable with technology and social media (advanced skills a plus)
Ability to lift and move items, up to 40 lbs
Professional Skills:
Self-starter—demonstrated ability to work independently and assume greater responsibilities over time
Critical thinker and problem-solving skills—independently overcomes roadblocks
Team player—desire to work as a team player while accepting substantial individual responsibility
Continuous learner mindset—desire to grow quickly with a commitment to excellence
Ability to take ownership and make decisions independent of customer involvement (proactive)
Proven ability to work independently and as a team member
Excellent communication skills (written and oral)
Strong organizational, multi—tasking and time management skills
Highly responsive, flexible, and adaptable
High level of professionalism
Business partner attitude and approach
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $26 to $63
Colorado $26 to $55
District of Columbia $28 to $58
Illinois $24 to $55
Minnesota $26 to $55
Maryland $24 to $50
New York $24 to $63
Washington $28 to $58
New York City, NY
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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