Business Operations and Hospitality Supervisor
The Workplace Business Operations Supervisor is accountable for the delivery of a suite of Workplace Services on site at the Accenture Song Production Studio location. This role will have an emphasis on Studio support with some assistance required at the Corporate Office. Both location activities will include helping with customer facing actions within Office Services such as audio-visual, catering, reception services, space utilization management, as well as facility and building management. The Business Operations and Hospitality Supervisor will oversee the related people team and business partner relationships. The Business Operations and Hospitality Supervisor will view all aspects of workplace operations through a hospitality lens; offering continuous white glove service and creating an exceptional experience for our team and our guests within a global, industry-leading corporation.
Key Responsibilities
Oversee Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility.
Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives and our customer and hospitality experience.
Work as a business partner with other Workplace Operation Leads, assisting in all areas of Office Services
Provide leadership, direction, development and employee supervision for Location Services Analysts and Contractors (including succession planning and people development strategy)
Define performance metrics and monitor performance against the strategy and revise/update strategies as appropriate
Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly
Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy
Review strategic service model options as appropriate
Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions
Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management
Job Requirements
This role will require working on-site in Los Angeles, California
The hours are typically 8am-5pm, Monday through Friday, and flexibility is required
Basic Qualifications
Minimum of 3 years of customer service experience in a corporate setting
Minimum of 3 years of supervisory experience
Preferred Skills
Experience in Business Operations
College degree preferred
Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services
Experience managing the delivery of space renovation projects
Professional Skills
Ability to manage relationships with internal leadership
Excellent customer service skills
Willingness and aptitude to learn new skills
Good communication skills (written and oral)
Good organizational, multi-tasking, and time-management skills
Responsive, flexible, adaptable
Good interpersonal skills
Comfortable with technology
Critical thinking skills
Proactive, self-starter
Forward thinking
Seeks out challenges and opportunities to grow
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $63,800 to $154,800
Colorado $63,800 to $133,700
District of Columbia $68,000 to $142,400
Illinois $59,100 to $133,700
Minnesota $63,800 to $133,700
Maryland $59,100 to $123,800
New York $59,100 to $154,800
Washington $68,000 to $142,400
Los Angeles, CA
Requesting an Accommodation
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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