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Oracle Cloud CX Consultant

Business Architecture Team Lead/Consultant | Mid-Level | Full time
Job No. R00239634 | Multiple Locations
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We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

You Are:

We are seeking a highly skilled Consultant specializing in Oracle B2C Service Cloud or Oracle Field Service Cloud to join our team. The ideal candidate will have a deep understanding of Oracle cloud solutions, with a strong focus on delivering exceptional customer service experiences and optimizing field service operations. You will work closely with clients to assess their needs, provide expert guidance, and implement effective solutions that drive business success.

The Work:

  • Collaborate with clients to gather requirements and understand their business processes related to B2C Service and Field Service operations.
  • Design, configure, and implement Oracle B2C Service Cloud or Oracle Field Service Cloud solutions tailored to client needs.
  • Provide expert advice on best practices, system enhancements, and process improvements.
  • Develop and customize applications or integrations using PHP, JavaScript, or .Net as required.
  • Conduct discovery sessions and workshops for client teams to ensure successful adoption of the implemented solutions.
  • Troubleshoot and resolve technical issues, providing ongoing support to clients post-implementation.
  • Stay current with Oracle updates, product enhancements, and industry trends to provide informed recommendations.

​Travel may be required for this role.  The amount of travel will vary from 0 to 100% depending on business need and client requirements

What You Need:

  • Minimum of 3 years of experience with Oracle B2C Service Cloud or Oracle Field Service Cloud.

  • Minimum of 3 years of experience with customer experience management and field service operations.

  • Minimum of 3 years of development experience in PHP, JavaScript, or .Net is a plus

  • Bachelor’s Degree or equivalent (12 years) work experience (If an, Associate’s Degree with 6 years of work experience)

Bonus Points If:

  • Prior consulting experience

  • You are familiar with other Oracle Cloud products or related technologies.

  • You have experience with Agile methodologies and project management frameworks.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                    Annual Salary Range

California                                          $63,800 to $196,000

Colorado                                           $63,800 to $169,300

District of Columbia                     $68,000 to $180,300

Illinois                                               $59,100 to $169,300

Minnesota                                        $63,800 to $169,300

Maryland                                          $59,100 to $156,800

New York                                          $59,100 to $196,000

Washington                                      $68,000 to $180,300

Atlanta, GA

Albany, NY

Arlington, VA

Austin, TX

Beaverton, OR

Bentonville, AR

Boston, MA

Carmel, IN

Charlotte, NC

Chicago, IL

Cincinnati, OH

Cleveland, OH

Columbus, OH

Denver, CO

Des Moines, IA

Detroit, MI

Florham Park, NJ

Hartford, CT

Houston, TX

Irving, TX

Los Angeles, CA

Miami, FL

Milwaukee, WI

Minneapolis, MN

Mountain View, CA

Nashville, TN

New York City, NY

Oklahoma City, OK

Overland Park, KS

Philadelphia, PA

Phoenix, AZ

Pittsburgh, PA

Raleigh, NC

Sacramento, CA

San Diego, CA

San Francisco, CA

Seattle, WA

St. Louis, MO

St. Petersburg, FL

Walnut Creek, CA

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.