IT Technical Support Analyst - RRN00013509 /5701730

What You'll Need:
•    Minimum 1+ year experience as a desktop support professional in a predominately Windows environment
•    Minimum 1+ year experience working with an enterprise ticketing system and asset tracking system
•    Minimum 1+ year experience working with customers face to face
•    High School Diploma or GED

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Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                Hourly Salary Range

California                                          $21.97 to $49.57

Colorado                                           $21.97 to $42.84

District of Columbia                     $23.37 to $45.63

Illinois                                               $20.34 to $42.84

Minnesota                                        $21.97 to $42.84

Maryland                                          $20.34 to $39.66

New York                                          $20.34 to $49.57

Washington                                      $23.37 to $45.63

Arlington, VA

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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