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Turn customer service and proactive support into a growth engine

Impersonal and inconsistent interactions are leaving organizations scrambling to understand how to better support customers. Delivering seamless, data-driven experiences that feel intuitive, not reactive, is vital to unlocking new opportunities for growth.

Customer service now

50%

of B2C customers and 37% of B2B are more likely to purchase more from companies that listen and incorporate service feedback  

70%

of service agents want to see more aspects of customer interactions automated

70%

of customers spend more with companies that offer fluid, personalized and seamless experiences

67%

of CSO/CCOs say their organizations will invest in gen AI for the customer service area

Deliver a support experience that can’t be ignored and create long-lasting value for the people who matter most to your business.

VISION, STRATEGY AND IMPLEMENTATION

Design, implement and run a service function that delights customers

Customer standards, tech advancements and business pressures are moving support beyond the traditional cost-focused model. Build trust with customers while growing your share of wallet with a vision, strategy and delivery for a future-proofed service function.
See Virgin Media O2 transform service and satisfaction with AI
PRODUCT AND SERVICE INNOVATION

Inspire with products and services that are designed to be delightfully simple

95% of new products fail. With companies struggling to align their ambitions with customer needs, the ability to create lasting products and services is critical. Connect strategy, innovation and execution to create an experience customers love.
See IHG develop and launch a mobile app to connect with travelers
TECHNOLOGY AND TALENT ENABLEMENT

Accelerate personalized support interactions with the right tech and talent

67% of CSO/CCOs plan to invest in AI for their service area, but do they know which investments are best? The right tech and talent training can improve efficiency, retain employees and provide a personalized support experience for customers.
See Vodafone use gen AI to connect with Gen Zs
DATA AND INSIGHTS

Strengthen loyalty and retention with the help of customer data and insights

84% of service leaders say customer data is “very or extremely important” for achieving organizational goals. Take steps to turn complex data into future insights and turn customers in long-term advocates.
See Best Buy tap into data to better support customers

Partners in change

Build solutions that transform industries, communities and lives for the better using AWS world-leading cloud technologies. Together, we empower organizations to modernize, optimize and innovate at scale.

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Enhance your customer interactions by harnessing data and AI with Salesforce, enabling seamless, personalized experiences that drive loyalty and growth.

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Reinvent how you work with Microsoft’s secure, agile and AI-powered platforms and tools, designed to meet the evolving needs of your organization.

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Achieve transformative results through scalable infrastructure, advanced data analytics, robust security, targeted advertising and cutting-edge generative AI. Foster a culture of continuous innovation.

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Rapidly deploy AI-driven solutions and scale AI by combining NVIDIA AI software and accelerated computing with Accenture’s expertise with LLMs and agentic architectures, unlocking new levels of efficiency, innovation and growth.

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Securely visualize enterprise-wide operations using an asset model to apply context to real-time processes, alarms, events and archived historical data.

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Deliver predictive, personalized experiences that build trust and loyalty at scale.

Revolutionize customer experience with an AI-driven cloud platform that streamlines every interaction.

Customer service careers

Create magical moments, delightful interactions, inspiring experiences and redefine how people interact with products and services.

See open roles