RESPONSIBILITIES:
Assessment of Training Needs:

• Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.

• Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process

Reporting

• Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients

• Maintains collection and tracking of relevant Training data

• Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance