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Sales Excellence - Sales Operations Associate Manager
Mexico City
Job No. r00248653
Full-time
Descripción De La Posición
Job Summary:
Provide sales process support to client teams, client leadership, other client operations teams and interfacing functional areas. Assist client Practitioners in navigating the company's internal sales processes. Support client Leadership and Sales Operations leads in driving deals through a complex, internal approval and qualification process and ensuring compliance with client policies across multiple service areas and sales strategies.
This position reports to Sales Operations Leadership, Senior Managers, or Managers. Note that depending on your specific responsibilities you may also be aligned to and take direction from business leadership role(s).
Primary responsibilities include:
- Communicate changes in deal review policies and OMS updates effectively.
- Provide process management to ensure adherence to standard methods and best practices.
- Balance multiple competing priorities as an individual contributor, with guidance when required.
- Supervise and provide leadership to a team with oversight from a manager.
- Contribute to the creation and execution of low to medium complexity workplans.
- Confidently interact with senior leadership and provide input into the creation and optimization of operational processes.
- Demonstrate expertise in supporting tools and processes, with a clear understanding of Sales Operations' role within the broader client and Sales Operations ecosystem.
- Coordinate review and approval meetings and act as a consultant to deal/contract owners, guiding them through the review process efficiently.
- Support sales reporting, analysis, and forecasting activities.
- Educate sales teams on client sales processes and tools, driving adoption and adherence to best practices.
- Promote and implement sales excellence practices, supporting governance cadences and execution with a focus on forecasting, pipeline health, sales performance, and data-driven insights.
- Contribute to the execution of the sales planning cycle.
- Lead continuous improvement and transformation initiatives to enhance Sales Operations efficiency.
- Provide support to Sales Operations to improve offerings for current and future clients.
- Track and monitor opportunities throughout the deal lifecycle, from opportunity creation to closure, aiding deal teams in the reconciliation of all deal aspects (e.g. Artefacts, C365 Setup)
- Preparing for Qualification & Deal Review meetings, where quick thinking is essential
- Record notes and actions during Qualification & Deal Review calls. This requires fast typing skills and the ability to quickly understand the details of the deal
- Process Deals for Re-approval as and when required, calling out and managing any Below Floor Approval requirement
- Can support Accenture or other clients in the future
- Enforce compliance with appropriate policies/standard processes and support internal investigations of policy violations regarding contracts/deals as needed
Requisitos
Qualifications:
Knowledge & Skill Requirements:
- Excellent oral and written communications skills in English – this role requires a confident communicator and team player with robust interpersonal skills and a “can-do” attitude.
- Ability to work under minimal supervision and guidance, learning new responsibilities quickly.
- Ability to work virtually with diverse individuals.
- Excellent teaming, team building, collaboration, and facilitation skills
- Excellent organizational / time management / data management skills
- Analytical skills; collects, researches, and interprets data.
- Highly proficient in following and applying processes, quickly learning client & Sales processes and being able to recognize and apply them (previous familiarity preferred)
- Excellent accuracy and attention to detail
- Prioritizes and plans work activities with a high degree of personal organization and the ability to supervise/coach/mentor these skills in others.
- Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook), particularly Excel Understanding of finance concepts for a services company
Educational Qualification
- Undergraduate degree
- English language fluency (oral and written)
- Business Management education desirable
Skills & Work Experience
- A minimum of 4 - 5 years of sales ops/ sales management experience
- with proven track record in team management
- Understanding of sales operations processes and tools (e.g., Client 365) preferred
Other requirements
- Must support/mirror working hours for the supported Market Unit or other business area
- Must be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a
- Must support/mirror working hours for the supported Market Unit or other business area
- Must be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area)
- Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines.
- May be occasionally required to travel domestically or internationally
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
