IT Customer Service Representative

THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's create a positive impact together! Manage and operate infrastructure and operations in line with service and experience level agreements Maintain reliable and secure IT infrastructure Identify ways to continually improve services and increase operational effectiveness HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Customer Satisfaction Intermediate proficiency in Customer Technical Support A minimum of 1 year of experience in relevant related skills Bachelor's Degree in relevant field of studies BONUS POINTS IF YOU HAVE: Intermediate Quality Assurance (QA) proficiency