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Social Services

Make experiences more simple, human and secure.

What’s going on

As societal challenges evolve, social services agencies need to adapt and expand their services. Child services, social security, public pension and employment agencies have an opportunity to improve their effectiveness by replacing their outdated systems with digitally enabled services. This will enable them to determine eligibility and control fraud. It will also improve the experience of those in need by streamlining applications and simplifying access to benefits.

4 ways Social Services are changing

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Modern technology offers better citizen experience

Social services agencies face challenges with outdated systems and limited infrastructure. Invest in modernization and a cloud-based sustainable IT foundation to improve the delivery of citizen services.

An engaged workforce provides better community care

The social services sector is grappling with shortages of skilled professionals and difficulties in attracting and retaining talent. These often result in heavy workloads and a compromised quality of care. Make employee wellbeing a priority and enable them to provide the best possible care to the communities they serve by reinventing your strategies for recruiting, retaining and reskilling.

Strong cybersecurity builds trust

Make it a priority to protect privacy and manage sensitive and personal information. Robust privacy policies, secure data storage and strict access controls are essential to maintaining trust and confidentiality. By prioritizing privacy, agencies can uphold their integrity and the trust of those they serve.

Data-driven decision-making drives speed to value

Insight is the key to delivering support to the people who need it most. The right investments in data can help you identify needs, measure outcomes and address social issues more effectively.

What you can do

Public service agencies increase their resilience and flexibility when they take a citizen-focused approach to cloud adoption. Putting people at the heart of the journey to cloud can truly transform how agencies work and support people.

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To adapt to rapid technology and socio-economic changes, offer lifelong learning programs to cultivate in-demand skills. Define recruitment, reskilling and retention strategies based on insights into current and future skill requirements.

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Social service agencies handle extremely sensitive data. Implement robust data security measures: create strict access controls, regularly update privacy policies, assess privacy impact and provide comprehensive training on privacy protocols.

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AI-backed data is crucial for making decisions, evaluating programs and allocating resources. To use data effectively, invest in artificial intelligence, establish sharing protocols, ensure privacy and foster a culture of data-driven decision-making.

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Immersive technologies have the power to revolutionize social services. Virtual and augmented realities can streamline identity verification and make training more efficient. They can also boost security, user experience and accessibility.

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Our leader

Rainer Binder

Managing Director – Health & Public Service, Social Services and Workforce & Talent Transformation

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