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Give customers what they want

Customers are starting to want more

56%

of energy providers expect high demand for incentives to switch to more energy-efficient appliances and/or from gas to electricity.

54%

expect high demand for renewable energy supply 24/7.

52%

expect high demand for renewable on-site generation, such as rooftop solar.

New products could help to keep the lights on

Make it easy for customers

Homes are ripe for energy upgrades

Commercial and industrial demand is also changing

51%

of energy providers expect high levels of demand from commercial and industrial consumers for renewable or clean energy, 24/7.

52%

expect high demand for hydrogen use for industrial applications.

46%

expect high demand for battery storage options.

Greener products could make or break energy providers

78%

of energy providers believe that companies that do not help their customers to achieve net-zero with greener products and services will get left behind.

Product placement: How to give customers what they really want

About the Authors

Wytse Kaastra

Senior Managing Director – Sustainability Services EMEA Lead


Scott Tinkler

Senior Managing Director – Utilities Global Sector Lead


Sanda Tuzlic

Managing Director – eMobility Lead


MIKE ABTS

Managing Director – Strategy & Consulting, Utilities, North America


Faye Griffiths

Managing Director – Strategy & Consulting, Utilities Growth Markets Lead


JASON ALLEN

Research Lead – Accenture Utilities