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Building trust into conversational AI solutions

August 30, 2022 3-MINUTE READ

RESEARCH REPORT

In brief

How to ensure conversational AI is trusted?

A new approach from Accenture

Does the conversational AI have a human-looking avatar that might embed stereotypes?

Does it set out to understand the human user?

Does it behave like a human in a way that changes the relationship with the end user?

How can we capture the opportunities of advancing conversational AI, while simultaneously addressing the risks?

Laetitia Cailleteau

Lead – Data & AI, EMEA

Laetitia leads the Data & AI Europe group and the Conversational AI domain globally, driving innovation, sales and delivery for multiple industries and clients around the world.


Patrick Connolly

Research Manager – The Dock, Accenture Research

Patrick Connolly is a research manager at The Dock, Accenture’s Global R&D and Innovation Center located in Dublin, Ireland.