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CASE STUDY

Changing minds, accelerating adoption

Helping our people and business to make the best of Microsoft Teams

Call for change

"We couldn't have achieved our goals without the dedicated support of our senior leaders and the willingness of our people to adopt a new way of working."

— SARAH DUGAN, Global IT Journey and Change Management Lead – Accenture

When tech meets human ingenuity

Promotes a consistent way of working across the organization—from employees to top leadership.

Focuses on behaviors rather than technology so users naturally adopt it in their daily flow.

Adopts a user-centric approach to capture hearts and minds from the get-go.

Provides ongoing enablement and support—users aren’t “left on their own.”

A valuable difference

494K

active users in Teams

413K

active teams

582M

chat messages per month

1.1B

minutes of audio per month

107M

minutes of video conferences each month

70M

mobile minutes per month

Blogs

How Accenture enables effective remote working

Accenture shares the experiences and insights on supporting clients and our 500k people while working remotely. Read more.

Microsoft Teams is igniting a communications revolution

Teams enables Accenture’s 500k users to work remotely effectively and efficiently. Read more.

How to get more from teams to give more at work

Accenture’s Karen Odegaard shares how we’re using Teams to bring the data, insights and service to people to live a cloud life. Read more.

Meet the team

Sarah Dugan

Managing Director – Global IT, Journey & Change Management

Yusra Qamar

Manager – Global IT, Digital Experience, Journey & Change Management