Communications and Media

Telecommunications benchmarking

Now a part of Accenture’s network solutions, the umlaut telecommunications benchmarking is stronger and more transparent than ever.

The industry standard for global network assessment

Growing your communications network can mean completely reinventing your business. Take the first step to growth by gaining a comprehensive understanding of where your network stands.

As an industry-recognized quality evaluation tool, the umlaut telecommunications benchmarking reports address areas such as speed, latency and consumer experience, across more than 200 networks and 120+ countries.

With these insights, communications providers can go far beyond baselines, driving quality and performance improvements for every customer.

What we measure

Our tests cover cities, suburbs, small towns, and highways to provide representative results. Cars and walkers are equipped with the latest smartphones to measure voice and data in 4G and 5G.

POLQA wideband algorithm measures audio quality. We also simulate typical background data traffic with controlled 100KB data injection.

Multi-RAB (Multi Radio Access Bearer) connectivity determines whether data connectivity is available during the phone calls.

National and international web pages are ranked by Alexa and "Kepler" tests. Files of 10MB and 5MB are uploaded/downloaded from cloud servers. Tests use best-performing mobile plan from each operator.

Our unique crowdsourcing technology allows us to collect data about real-world experience wherever and whenever customers use their smartphones to consume data services or place phone calls.

We assess broadband network coverage geographically and by user experience. Time connected to 4G and/or 5G is tracked. Data is aggregated into Evaluation Areas and checked for broadband technology reach and consistency.

We analyze crowdsourced data to determine the actual data rates experienced by users, using observed rates within 15-minute slices and active tests.