Insurance: Change for resilience
Insurance is protection. As people and societies continuously change, carriers must digitize, connect and personalize to meet today’s more complex customer needs.
Insurance now
61%
of insurance execs say shifting consumer preferences have accelerated their reinvention strategy
58%
of consumers say they would be willing to share a lot of data in exchange for advice that is more relevant to their personal circumstances
40%
of a typical insurance underwriter's time is consumed by non-core activities and administrative tasks
How to reinvent insurance
Rewrite the rules and move beyond indemnity to protect customer interests—not just assets
Fuel the future by modernizing your insurance organization
With technology modernization and optimized organization and operating models, you can achieve sustained profitable growth and increase process efficiency.
64%
Achieve sustained profitable growth
Cloud-powered analytics solutions drive sustained growth by addressing customer demand for usage- and behavior-based insurance.
Increase process efficiency
Realize gains through reduced overall workloads, digital engagement and self-service solutions.
Claims experience is the moment of truth
During the claims process, emotions often run high. To improve customer experience and retention, it is critical that your claims process be reinvented through the power of AI and gen AI.
47%
Retain customers
Speed to settlement is the key driver of customer satisfaction in claims. AI and gen AI can uncover insights to optimize and settle claims faster.
Compare insights across the enterprise
Gen AI–powered solutions can provide peer group insights from across your portfolio to help drive a proactive resolution strategy.
AI is the transformative technology for underwriting
While efficient processes and effective human decisions are critical, insurers need AI to help manage the volume and complexity of data required for underwriting.
2x
Reduce workloads
An intelligent ingestion solution can extract key data from emailed submission documents and use it to populate a user-friendly dashboard for the underwriter.
Increase revenue
AI and gen AI can help the underwriter identify and follow up on more submissions that match the carrier’s risk appetite — and work with customers on risk-mitigation strategies.
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Awards and recognition
Our insurance leaders
Kenneth Saldanha
Senior Managing Director – Global Insurance Lead
Cindy De Armond
Senior Managing Director – Insurance Lead, North America
Daniele Presutti
Senior Managing Director – Insurance Lead, EMEA
Naoyuki Shibata
Senior Managing Director – Insurance Lead, Growth Markets
