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Capability Learning Strategist - Learning Advisor Specialist
Madrid
Job No. 13135078
Full-time - Remote
Descripción Del Puesto
Accenture, recognized as a Great Place To Work®, is a leading global professional services company that helps major businesses, public administrations, and other organizations around the world develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.
The Capability Learning Strategist is responsible for managing the Capability’s programs and making decisions around content management, particularly the retain / refresh / retire decisions. We partner closely with the Capability Lead (CL) on our roadmap, Learning Experience Architects on design strategies for new needs, developers to understand new content, and other CLSs to understand the broader content catalog. We succeed in this role by knowing our roadmap, priorities, content, domain, and relevant data.
This role will support the learning development and implementation of our Business Applications (BizApps) curriculum (CRM, ERP, Power Platform). Avanade is a Microsoft and Avanade joint venture focusing exclusively on Microsoft products and services.
Primary Responsibilities
Manage the programs for a capability, including setting the strategy for its content maintenance, sustainability, and accessibility
Develop learning for the latest Dynamics 365 applications and features (ex. Field Service, D365 Marketing, Customer Insights, Retail, Commerce, etc.)
Leverage data to make regular content management decisions (retire, retain, refresh)
Manage program enrollment and marketing/communications
Provide domain expertise of capability for activities, such as solutioning and curation recommendations
Partner and collaborate across capabilities and towers to share program resources / content
Connect with business stakeholders and SMEs to understand business priorities and support curriculum planning and roadmap prioritization
Work with the appropriate Reporting team (GPA) to create standard program data reports and shares with the Service Delivery Lead(s), Capability Leads, Tower Leads, and Advisors
Learning Strategy Development
Lead and Guide, day-to-day business or Ad Hoc / Special Projects as directed
Gather inputs for learning strategy objectives, expectations, evaluation criteria
Understand business requirements
Follow the Learning approach and plan per the direction of Managers to align strategy with business priorities
Data analysis
Evaluate inputs for Learning strategy (including leveraging of talent roadmaps and other talent management tools to support learning plans and the business area's broader Talent Strategy)
Provide support in analyzing skills & audience needs and determining gaps by collecting and collating the information needed from the appropriate sources. This may be directly from the business, or other L&LD and Accenture Learning teams
Provide input to the Learning Strategy - includes recommending the learning approach/program or improvements to existing programs, together with the business case or rationale for the learning solution
Solution Planning - solve for the learning need, evaluate, and identify the best learning solution and determine comprehensive approach to meet business requirements
Partner to create the Learning Plan based on the Learning Strategy
Evaluate the efficacy of the Learning solution (through session debriefs, faculty feedback, evaluation reviews, etc.)
Work across the ecosystem to engage partners as needed for Learning needs analysis (For example: Partner with LPD, LXD and bringing them on to the strategy, to get support with design.)
Engage with Sponsors and Stakeholders across the Learning Ecosystem to understand and confirm business requirements
Provide ongoing and post session analysis to Business Sponsors /Stakeholders
Curriculum Planning and Management
Research and curate (update existing materials /learning assets) to include in the curriculum
Create new courses & curriculum to meet the business requirements
Maintain/update curriculum based on the desired retain, refresh, and retire guidelines
Create/update learning guidance resources (learning path, training, and curriculum site/pages)
Full understanding of stakeholder and business sponsor expectations
Perform the following tasks under the guidance of the Capability Strategist Associate Manager:
Assist in the annual curriculum planning process and the documentation of the plan
Gather best practices and external solutions that might help address capability gaps
Gather inputs from Stakeholders and Business Sponsors
Understand business priorities, learning objectives that feed into curriculum planning
Provide guidance in the development and recommend actions to take in maintenance of curriculum
Partner with Return on Learning (ROL) for the annual curriculum planning process, timelines, affordability, budget approvals, etc.
Working knowledge of Ongoing Planning Tool (OPT) used to estimate annual affordability for the curriculum
Create/update learning guidance resources (learning path, curriculum sites/slides)
Coordinate with Credentialing team to ensure certifications are included in platform, tracking and certification reports
Work on frameworks, put in place processes to meet ROL guidelines
Participate in weekly status meetings and provide guidance to address risks and issues
Source content, curate, and provide context on the learning request
Test and QA materials
Recruit SMEs and facilitators
Work with Faculty & Learner Experience to prepare faculty
Develop plan; obtain sponsor inputs and approval
Identify materials maintenance plan (course content/materials)
Coordinate with PoC to identify topics/SMEs and develop agenda
Partner with LXD / LPD to design & develop the content
Determine if current vendor training is available to meet the business requirement
Design and update content for portal pages (example ToF page links)
Evaluate platforms to deliver sessions, and store training materials (for example: media exchange, teams, web session, etc.)
Partner with Delivery to execute course
Vendor relationship management (may include reporting, SSO integration, license and voucher activities)
Review and select vendor; manage contracts; secure business case approval, vendor empanelment
Coordinate with vendors, Vendor team, and Delivery for session schedules; support delivery of vendor trainings & certifications
Learning Program Value Architecting
Drive the execution of the learning program/s and assess feedback
Define communication plan and manage delivery of communication materials/learner marketing and messaging
Build training plans, complete analysis ongoing
Assist the Capability Lead and/or Capability Learning Strategist Associate Manager in the execution of the learning strategy and plan, to include but not be limited to the following:
Identify and confirm learning value metrics with business sponsors
Create evaluation strategy
Analyze metrics to derive insights to take better data driven business decisions and create plan for action
Review session feedback, working with LPD for materials updates
Work with specialized teams (for example, CDI, Business Reporting Group, or Analytics) to create reports, dashboards that meet the requirements of Stakeholders, and include KPIs
Oversee the implementation of work plans and report status
Assist in identifying risks that might occur in the implementation of the program/project plan and suggest workarounds to mitigate risks
Assist with virtual trainings (ad hoc or learning series)
Help plan and implement learning campaigns, monitor, analyze and report on results of the campaign
Develop and execute the communication strategy (Working with partners to create newsletters, videos, additional communications for learning/certification campaign)
Manage learning program mailbox for internal trainings offered, including set up and monitoring, working with extended learning teams (for example KM), respond to queries
Requisitos
Basic Qualifications
Bachelor’s degree
Minimum of 3 years of learning advisory experience (requirement gathering and solutioning)
Minimum of 3 years of client relationship management experience
Minimum of 1 year of Technology domain learning experience
Minimum of 6 months of Microsoft product knowledge
Preferred Qualifications
Microsoft Certification in Dynamics 365 or Power Platform
Minimum of 3 years of learning strategy experience
Minimum of 3 years of innovative learning solutions experience
Minimum of 3 years of problem-solving experience
Minimum of 3 years of influencing others
Minimum of 3 years of financial planning and budgeting experience
Professional Qualifications
Some business acumen
Excellent time management skills
Collaborative work style; willing to coach and be coached by others
Able to work independently across a broad range of activities
Basic understanding of the types of capability solutions available and when they are best used
Thrive in a fast-paced environment
Good attention to detail
Maintain a positive attitude in the face of difficult situations
Relentlessly drive progress on several initiatives at the same time: influence people to get things done
Ability to network and build positive relationships with others, including SMEs and sponsors
Continually focus on value-added activities and continuous improvement
Global cultural awareness
Working knowledge of agile principles and methodology
Working knowledge of inclusion & diversity, accessibility guidelines & principles
Work Experience
Experience in project and program management
Some capability assessments or needs assessment experience
Some understanding of basic financial principles, performance measures, benchmarking, and analytics
Experience in project management or operations management
Some experience presenting to leadership
Key Competencies
Microsoft 365 work products, specifically Sharepoint, Excel and PowerBI
Learning strategy development
Curriculum planning and management
Talent strategy development and management
Learning program management and monitoring
Learning measurement and analysis
Agile methodology
Principles of team engagement
Working knowledge of inclusion & diversity, accessibility principles/ guidelines
At Accenture, a company recognized as a Great Place To Work®, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. This connection enables us to uphold our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.
Additionally, we offer you other benefits such as:
Medical, Life, and Accident Insurance
Medical service and wellness programs
Flexible compensation program and stock purchase
Flexibility programs (schedules, days off, vacations...)
Individualized training itinerary
Sustainability programs and Accenture Foundation
Employee network for diversity
Other benefits: Bankinter office with special conditions and profit sharing