RESEARCH REPORT
In brief
New consumer behaviors will transform the industry's future
Getting to know the consumer in crisis
New buying behaviors in this new normal
New—and everlasting—shopping habits
The social impact
80%
of consumers feel more or as connected to their communities
88%
of consumers expect these connections to stay intact long after the virus is contained
A new virtual workforce
46%
of people who never worked from home previously now plan to work from home more often in the future
Staying connected with consumers
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