Accenture is proud to participate in the AHA Associate program to connect with AHA members about the innovative and leading-edge trends that are impacting the industry today. We are excited to exchange ideas and explore new solutions during this time of transformational change.

The pandemic only exacerbated clinical workforce attrition—arguably healthcare’s most serious challenge. Bold action is required from hospital boards of directors to give clinicians critical support, retain and build clinical capacity and meet society’s ongoing needs.

Recruiting isn’t enough: To stop this cycle and address the clinical workforce crisis, health systems should go beyond recruiting or teaching new skills to clinicians who stay.

The power of a human + machine approach: Use automation, artificial intelligence (AI) as well as alternative sourcing and a human-centered approach to provide clinician support and augment capacity.

Define your future-forward clinical workforce strategy: Health systems should consider automation in clinical care as they develop strategies to address the workforce shortage in the short term.

As health systems develop workforce strategies, boards should help their CEOs and executive teams to cultivate deliberate, flexible organizational readiness.

Patient experience—it’s the lynchpin of any attempt to safeguard patient loyalty. In this webinar, Accenture shared results from its “Health experience: The difference between loyalty and leaving“, patient experience benchmark survey and Texas Health Resources revealed its patient experience strategy. Watch our latest webinar to learn:

• Why patient health care experiences factors are non-negotiable to improve loyalty and engagement and what factors matter the most to patients.
• How your hospital is meeting patients’ expectations in key experience areas including access, ease of doing business, digital engagement and trust.
• How to translate proven experience transformation concepts and practices to the specific opportunities and challenges that your hospital faces today.

Speakers:

• Scott Phillips
  Vice President, Texas Health Connect
  Texas Health Resources
• Sarah Sinha
  Managing Director and Patient Experience Lead
  Accenture
• Marie-Louise Saratsiotis
  Managing Director, Health Practice
  Accenture

Strategy and transformation are integral to today’s most successful health care planning agendas and associated initiatives. Rather than taking a more traditional linear approach to strategic planning, hospitals and health systems that successfully plan focus on creating an integrated “connected” plan leading to more actionable and sustainable outcomes.

In this podcast, Yianni Douros, Accenture Health Managing Director, discusses the various approaches hospitals and health systems can take when establishing their strategic plans.