Skip to main content Skip to footer

57%

of customers ranked call support as their initial channel preference for flexible communication, wanting an opportunity to ask, explain, reason or negotiate with customer service.

58%

more customers prefer to solve urgent issues by calling for support rather than use other channels.

MORE ON THIS TOPIC

A new era in customer engagement

The new world of B2B sales

Rethink your customer service experience with Microsoft Teams

The industry impact of coronavirus

Dawn Anderson

Global Sales & Service Lead – Accenture Song

Stephanie Arnette

Managing Director, Global Lead, Accenture Technology Customer, Sales & Service

Lan Guan

Chief AI Officer

Danielle Moffat

Managing Director, Intelligent Sales and Customer Operations Offering Lead, Accenture Operations​