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Tech Architecture Specialist
São Paulo - Barueri
Job No. 13151907
Apprenticeship - Hybrid
Job Description
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Who We Are:
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Take a modern approach to selling by harnessing the power of rich data, innovative technology, and advanced AI to help some of the world’s leading companies to drive demand; create pipeline; qualify and nurture opportunities; close sales; and drive renewal.
Join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
The Work:
The Tech Solution Specialist (TSS) helps existing customers successfully onboard, adopt, and expand their usage of public, private, and hybrid platforms. Customer engagements are managed in an inside sales model, with a combination of outbound and account management tactics. In addition to building strong transactional and strategic customer relationships, a successful TSS manages relationships with technology providers, direct and channel sales partners, and solutions/sales engineers.
Accenture empowers our TSS roles to be trusted advisors to customers, working cross-functionally across customer departments (i.e. Marketing, Finance, IT, Back Office, etc.).
The best TSSs maximize platform adoption for clients by implementing use cases in multiple departments, broadening the user base while deepening the application stack.
Accenture provides product, process, systems, and sales training to develop the skills of our TSSs for current and future roles. This includes product and platform-specific training including, but not limited to, hands-on training, vendor certifications, partner certifications, and sales tool training.
Qualifications
Recommended Experience and Knowledge
- Bachelor’s Degree.
- Experience working with Cloud Solutions.
- Must have any Cloud Certification or Google Cloud.
- Experience in Inside Sales, Business Development, Customer Support, Customer Success, Customer Service, and/or Information Technology.
- Express desire to develop a career in technology sales.
- Ability to meet and/or exceed specific sales goals (i.e. revenue, pipeline, activity, customer retention, etc.)
- Ability to successfully manage a portfolio of both transactional and strategic customer relationships.
- Workstyle consistent with adopting best practice frameworks, being receptive to coaching and training, and committing to the processes that create results.
- Strong teaming personality: Drive individual success within the construct of a formal team including rigorous sales management, professional development, and mutual support.
- Ability to deftly intake and resolve customer escalations. Requires nuanced communication skills, active listening skills, and objective response cadences.
- Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success.
- Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
- Excellent written and verbal communication skills.
- Language(s) Required: English - minimum level C1 required. - Spanish B2
Technical Experience
- Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
- Experience with CRM Software (Dynamics, Salesforce, etc) preferred.
