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Activating and running the best customer experiences

Reinventing Enterprise Operations

High operations maturity realizes higher value

What we do

Fast-track to future-ready marketing

Accenture surveyed more than 1,100 C-suite and VP-level executives, including CMOs and their direct reports.

Accelerate the journey with SynOps for marketing

You can reimagine how companies engage

Marketing Operations managed services

52%

Increase in operational efficiency

37%

Rise in lead conversions

25%

Increase in productivity

$100M

Cost savings in over 5 years

60%

Increase in operational efficiency

30%

Rise in lead conversions

35%

Increase in productivity

50%

Cost savings in over 5 years

82%

Increase in engagement

40%

Increase in NPS

45%

Reduction in speed to market

60%

Increase in leads generated

15%

Increase in new-to-brand purchasers

40%

Increase in NPS

37%

Rise in digital leads

25%

Increase in delivery rates

Case studies

Winning the battle for sports fans’ attention

FanDuel boosts brand awareness and drives customer acquisition in this social media marketing case study.

Making every moment matter for every guest

The goal? To leverage Radisson’s brand equity to curate exceptional digital customer experiences.

Reimagining guest experiences on the high seas

Carnival Corporation creates hyper-relevant experiences for thousands of guests at a time.

What we think

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Consumer Goods and Services

Making space to grow in consumer goods

CPGs as digital businesses can seize the opportunity to grow digital commerce.

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Business Process Services

The value multiplier

Discover how organizations can double their chances of future-ready operations in the next 3 years.

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Explore

Business Process Services

Fast-track to future-ready marketing operations

Accenture surveyed more than 100 marketing leaders worldwide to understand how they view their journey to operations maturity.

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Accenture Song

Life Trends 2023

Explore the evolving power dynamic between people and businesses.

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News

Our leaders

Fabrice Dersy

Senior Managing Director, Lead – Marketing & Sales & Customer Operations

Nigel Gilbert

Managing Director, Lead – Marketing Operations

Neha Misra

Global CTO, Data/AI & Innovation Lead, Accenture Operations

Peter Kolster

Managing Director – Next Generation Content Services Lead, Accenture Operations

Cristian Vega

Digital Commerce Operations Lead, Accenture

Milan Damani

Managing Director – COO & Global Client Experience Lead, Accenture Operations

Capabilities

Accenture Song

 

Accenture Song helps clients create the best customer experiences on the planet.

SynOps

 

A unique human-machine operating engine that transforms business operations and delivers results

Virtual tour

 

Take a 360º virtual tour through our Intelligent Operations Centers.

Connect with us

Intelligent Operations blog

Our experts blog about how intelligent operations harness talent, data and intelligence to help organizations improve performance.

Accenture Song blog

Greater experiences start here.

Explore Careers

We’re looking for innovators to deliver continuous, rapid-fire transformation and new business capabilities at Accenture Operations.

Frequently asked questions