Creating five-star associate experiences

Marriott International has a reputation for creating exceptional guest experiences. However, like most brands that have been around for nearly a century, legacy systems across the organization made it tough to show that same love to associates.

Over the years, Marriott International’s HR system had become an increasingly intricate web of multiple vendors, making it difficult to operate across regions—all with vastly different regulatory, compliance and security environments.

To bring a more personalized experience to its people, the hospitality leader worked with Accenture to reimagine its HR technology and launch a new Human Capital Management (HCM) system powered by Oracle Fusion.

Serving up simplicity

The new cloud-based platform, mHUB, enables quick, personalized access to associate information, learning and training details, internal job opportunities and other critical HR resources across 15 different languages.

This AI-powered solution also gives leadership access to more accurate, robust, real-time data so they can understand the true cost of business and make more informed decisions.

Most importantly, mHUB put control of data back into the hands of associates by allowing them to update their personal information, ensuring both security and accuracy.

Accenture and Marriott International worked in tandem on different aspects of the transformation to ensure mHUB was a win for associates. Accenture focused on technology enablement while Marriott International took the lead on training development and change management. Since go-live, Marriott International associates have completed more than 18 million learning courses. Additionally, hiring managers can review six million candidates to find the right person for the right job and rapidly onboard more than 200,000 new hires.

Marriott International also introduced an Employee Stock Purchase plan (ESPP) in the US to help attract and retain talent, drive associate engagement and foster a culture of ownership throughout the business. The new ESPP integrates with mHUB to allow associates to purchase stock at a significant discount through payroll deductions.

Room to grow

To date, mHUB remains one of the largest implementations of Oracle Cloud HCM, with 14 Oracle technologies and 10 HCM modules rolled into one solution.

Today, Marriott International is bringing its legendary personalized experiences to its people across its 31 brands, 8,600 properties, and 139 countries. With deeper insights into its global workforce, Marriott International is reimagining the future of hospitality jobs by innovating to drive greater associate engagement, career growth, scheduling flexibility and financial wellbeing.