Social Media Engagement Manager

Social Media Engagement Manager Overview The Social Media Engagement Manager is the first point of contact for the online community, ensuring meaningful interactions and providing support. This role involves monitoring trends, addressing concerns, and sharing key insights with the creative team to keep the community engaged and heard. Responsibilities Manage daily interactions for a telecom brand, including responding to queries, collaborating with service team, engaging with users, posting content, and flagging issues. Monitor social media trends and identify potential risks to brand reputation. Work one weekend every three weeks (5 hours per day) to continue engagement and support. Maintain and update client FAQ documents to ensure accurate and efficient responses. Requirements 3- 4 years of experience in community or engagement management or customer experience. Diploma in Digital Marketing or a related field. Strong attention to detail and ability to work independently. Proficiency in Khoros (required). Familiarity with Sprinklr, Sprout, or BrandWatch (preferred, with training available). Excellent communication and collaboration skills.