This dashboard analyses the performance of contact centres across a number of key KPIs, such as handling time and NPS, with the ability to split the analysis by the origin, destination and category of the call.
This dashboard can provide business benefits such as:
- understanding contact volumes and patterns to enable more efficient staffing allocation
- identifying areas of underperformance in particular contact centres to recommend where additional training may be beneficial
- routing calls to the optimal contact centre by understanding which contact centres perform best for particular origins and categories.
CONTACT THE ANALYTICS AND DATA INSIGHTS TEAM