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Virtual First: A prescription for federal healthcare providers

March 2, 2022 10-MINUTE READ

In brief

Positive patient reactions to virtual care

80%

of adults say the issue they were primarily concerned about was resolved through e-visits1

44%

of millennials say they may switch providers if telehealth isn’t offered in the future2

90%

of adults were satisfied with the quality of their telehealth care1

45%

of patients say that telehealth was equal to or better than in-person care2

65%

say convenience was a reason for preferring telehealth2

Positive provider reactions to virtual care

79.5%

believe their patients were highly satisfied with telehealth visits3

95.5%

report they would like telehealth to represent 25% of their practice in the future3

Transforming healthcare: If not now, when?

Virtual First: A structured framework for care transformation enabled by technology and data

Virtual First is the strategic framework to transform patient experience and healthcare outcomes using data-driven innovation.

The five tenets of Virtual First

  • Outcomes drive virtual care
  • All care is Virtual First
  • Collaborative care journeys integrate virtual and in-person delivery
  • Patient’s time is central to care delivery design
  • Data, staff continuity optimizes care delivery

Mature & integrated model example

The federal government as a catalyst of change

Meeting the Quadruple Aim

Technologies that power a Virtual First strategy

Technology implementation and adoption

Virtual visits / telehealth projected use: % of medical appointments performed virtually

Adoption rates of other virtual technologies: % of providers that have adopted technologies

iiiGartner

Implementing Virtual First: New architectures and operating models institutionalize change

Virtual Health Maturity Model

Getting started: Bridging the physical and virtual care worlds

Dr. Ron Moody

CHIEF MEDICAL OFFICER – ACCENTURE FEDERAL SERVICES

Dr. Moody is the Chief Medical Officer at Accenture Federal Services. He’s a retired Army Colonel who served for over two decades.


Greg Smith

PRINCIPAL DIRECTOR – VIRTUAL HEALTH LEAD

Greg focuses on people-centered digital and virtual health capabilities impacting health providers, payers, and life science organizations.


Katie Wilson

Senior Manager – Accenture Federal Services, Virtual/Mobile Health Strategy and Delivery Lead


Brad Brainard

MANAGER – ACCENTURE FEDERAL SERVICES