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CASE STUDY

Omnichannel customer experience made easy

Swisscom gets a high-tech transformation

5-MINUTE READ

Call for change

When tech meets human ingenuity

A valuable difference

Swisscom saw a 16% bump in its Net Promoter Score, a key marker of customer satisfaction.

Meet the team

Stephan Schneider

Managing Director – Communications, Media and Technology Lead for Switzerland

Jérémie Wehren

Senior Manager – Communication, Media and Technology – Switzerland

Dominik Zurbuchen

Manager – Strategy and Consulting Communications & Media Industry Consulting Switzerland
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