Executive Support Supervisor
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services — creating tangible value at speed and scale. We are a talent and innovation led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
Accenture's Corporate Services & Sustainability is a dynamic team of experts focused on providing the resources and support needed for our people to excel. We're the backbone of Accenture, ensuring our employees have everything they need to deliver exceptional service to our clients.
The Workplace Services Supervisor will focus on executive support services and customer relationship management. This role oversees the related people teams and other business partner relationships. The role ensures high service delivery that aligns with and responds to the company’s strategic direction and vision, and that it meets or exceed appropriate customer service level requirements.
Key responsibilities/behaviors include:
Oversee Accenture's Workplace Solutions Executive Support Services across single or multiple Accenture locations within the areas of responsibility
Strategic Program Management: Delivering complex programs with meticulous attention to detail and budget adherence.
Collaborative Leadership: Motivate, develop, and manage high-performing teams, fostering a positive and inclusive environment.
Relationship Builder: Cultivate strong, trust-based relationships with internal and external stakeholders at all levels.
Financial Acumen: Accurately forecast resource needs, expenses, and costs while optimizing resource allocation within approved budgets.
Effective Communicator: Articulate complex information clearly and concisely in both written and verbal English (and additional languages, if applicable).
Culturally Aware: Adapt communication styles to diverse audiences and demonstrate a global mindset.
Proficiency in Microsoft Suite: Utilize Outlook, Teams, Word, PowerPoint, and Excel for efficient communication and task management.
Customer-Centric: Deliver exceptional service and prioritize customer needs.
Information Security: Handle confidential information with professionalism and adhere to internal compliance policies.
Tech-Savvy & Agile: Embrace new technologies (e.g., GenAI, Chatbots) to drive continuous service quality and operational efficiency.
Collaborative Learner: Share knowledge, ideas, and experiences across teams to foster continuous learning and improvement.
Building Relationships
Collaborate and build trust-based relationships with stakeholders and key individuals within realm of responsibilities
Delivery
Collaborate with leadership to define and manage the EA Support Services framework, strategy, and communication plans.
Spearhead internal and external communication for EA support services programs, ensuring timely responses and clear information flow.
Manage program operations in respective location, serving as the daily point of contact.
Translate vision into action by developing specific initiatives and activities for implementation.
Orchestrate timely program delivery across a global, complex organizational structure.
Lead project execution, ensuring adherence to critical path, dependencies, milestones, and budget.
Drive strategic alignment, key policy controls, process metrics, and integration with other functional teams.
Foster collaboration with other EA support leaders and teams to ensure global consistency, on-time delivery, and quality.
Champion continuous improvement by leading efforts in process, tools, metrics/reporting, and EA resource training.
Bridge the gap between geographic MU workplaces and the function by ensuring collaboration for strategic initiatives.
Potentially play key roles within the local and/or Global Workplace function.
Manage project and team goals, objectives, performance, and budget.
Provide people leadership to Supervisors, EA Team Leads and Executive Assistants.
Understand interdependencies with programs/initiatives across Global Workplace, CS&S, and overall corporate functions.
Use judgment to anticipate customer service needs, resolve non-routine issues and act accordingly.
Risk & Compliance
Manage risk and issues
Escalate risks and issues early so they can be managed and mitigated appropriately
Meet program and initiative deadlines
Basis Qualifications:
Minimum 3 years of Executive Support experience
Minimum 5+ years of people management
Preferred Qualifications:
Office Management
Best in Class communication skills (written and oral)
Good organizational, multi-tasking and time management skills
Intermediate knowledge of MS Office (Outlook/Word/Excel/PowerPoint), SharePoint a plus
Ability to communicate and work with all level of customers
Professional Skills:
High level of professionalism with a good executive presence—demonstrated poise, calm under fire
Proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability
High level of energy and love of work and business—genuine interest in business and willingness and desire to learn our business
Self-starter—demonstrated ability to work independently and assume greater responsibilities over time
Critical thinker and problem-solving skills—independently overcomes roadblocks
Builds long-term relationships and creates collaborative team environment
Team player—desire to work as a team player while accepting substantial individual responsibility
Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
Discrete—ability to work with highly confidential material and maintain confidentiality
Continuous learner mindset—desire to grow quickly with a commitment to excellence
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $63,200 to $154,800
Colorado $63,200 to $133,700
District of Columbia $67,300 to $142,400
New York $58,500 to $154,800
Maryland $58,500 to $123,800
Washington $67,300 to $142,400
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.