The intelligent workplace has the power to improve multiple measures of performance, from tangible benefits like productivity or real estate utilization to intangible ones such as employee satisfaction and engagement.
Increasing productivity
Did you know that on average workers spend about one hour each week just trying to find and book a workspace and then locate colleagues?ii Looking across an office or campus with hundreds or thousands of employees, those 50 hours per year per employee are a productivity drain.
In-person meetings can be even more frustrating and time-consuming considering planning, execution, and follow-ups. A common complaint of employees is about tools and technologies not functioning properly in shared spaces when they are needed. This situation has deteriorated to the point that it is almost expected to have issues with the cables, projector, various remote controls, and the audio/video feed.
In the intelligent workplace, all aspects of the environment can be monitored and optimized to increase the productivity of people and teams. Status of a space can be reported in real time across all management planes, and rooms can be remotely manageable by support staff. Adjustments can be made on the fly, for example, situations where rooms have been hoarded by people or groups “just in case they need it”, or where only two people are using a conference room designed for sixteen resulting in nine people being crammed into a room designed for six. Alerts can be generated so issues can be addressed in real time. Problems with any particular space can be displayed to facilities or IT on dashboards and mobile devices, helping them to take action in a timely manner.
Of all the money organizations spend on operating a workplace, the biggest cost is people’s time. By starting with the people—who they are and what they are doing within their workspace—systems and technologies can be integrated around them to help, rather than hinder, their daily workflows. Employees can be more engaged and productive, all while enabling organizations to obtain previously inaccessible data and insights, to make informed decisions now and for the future.
Enhancing the worker experience
A related point is the improvement of the employee or worker experience—supporting better work performance while increasing retention of an organization’s best people. Research has found that companies that provide good employee experience outperform the S&P 500 by 122 percent.iii Organizations with highly engaged workforces are 21 percent more profitable than their peers.iv
Considering these business benefits, leading organizations are seeking ways to improve the experience of their people in the workplace, all while enabling them to be more productive. The intelligent workplace integrates technologies that are on-demand, accessible, integrated, adaptable and, most importantly, designed such that the user’s experience in the space is the primary focal point. The ultimate goal is to automate as much of the experience for workers as possible so they can focus on what they came to the space to do.
Intelligent technologies and the guest experience
The intelligent workplace also improves the experience for those visiting an office. The goal is to streamline the end-to-end process of inviting a guest to the office, authorizing access to the building, ushering the person to the right location, and addressing other typical challenges for both guest and host, until they are sitting together having a productive conversation. The typical company may waste thousands of hours in this process every year, while creating a frustrating experience for both guests and hosts.
Improving space utilization
An intelligent workplace empowers decision-makers and facilities planners with valuable insights to operate more efficiently, optimize available space, and plan future requirements—all of which can reduce costs significantly.
One study examined more than 10,000 hours of meetings across 60 spaces. The report highlighted insufficient inventory of medium rooms (five to seven persons) and small rooms (two to four persons) and noted that rooms were often being used beyond capacity. Only 6 percent of all meetings had more than ten attendees.v Another study found that over 34 percent of all spaces that are reserved for meetings go unused. (Teem, n.d.)vi
In the intelligent workplace, room reservation systems work in concert with systems for check-in, occupancy capacity, and people-counting to provide real-time data on space usage and activity. The combination of these technologies enables ongoing analysis of space usage, while also increasing availability of space by removing ghost meetings, where space is reserved but not used, or not used for as long as planned. Companies can also access historical data on actual occupancy numbers, technologies used, utilization duration, and other data points to help operators understand actual activity and to plan for both short-term and long-term changes. In more advanced environments, predictive analytics and artificial intelligence can be employed to accurately forecast utilization into the future.
This optimization leads to tangible financial benefits for organizations. Research from Senion showed that in an office of only 3,000 employees, organizations in the US are overpaying for unused space to the tune of $4 million to $8 million per year.vii