H. James Wilson

H. James Wilson

San Francisco, California, United States
5K followers 500+ connections

About

Artificial Intelligence and IT global research director. Bestselling author of…

Activity

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Experience

  • Accenture Graphic

    Accenture

    San Francisco, California

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    Boston, Massachusetts

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    Wellesley, MA (Babson)

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    Wellesley, MA (Babson)

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    Boston, San Francisco

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Publications

  • How AI Is Transforming the Organization (MIT Press book)

    MIT Press

    A clear-eyed look at how AI can complement (rather than eliminate) human jobs, with real-world examples from companies that range from Netflix to Walmart.

    Descriptions of AI's possible effects on businesses and their employees cycle between utopian hype and alarmist doomsaying. This book from MIT Sloan Management Review avoids both these extremes, providing instead a clear-eyed look at how AI can complement (rather than eliminate) human jobs, with real-world examples from companies that…

    A clear-eyed look at how AI can complement (rather than eliminate) human jobs, with real-world examples from companies that range from Netflix to Walmart.

    Descriptions of AI's possible effects on businesses and their employees cycle between utopian hype and alarmist doomsaying. This book from MIT Sloan Management Review avoids both these extremes, providing instead a clear-eyed look at how AI can complement (rather than eliminate) human jobs, with real-world examples from companies that range from Netflix to Walmart. The writers show that organizations can create business value with AI by cooperating with it rather than relinquishing control to it. The smartest companies know that they don't need AI that mimics humans because they already have access to resources with human capability―actual humans.

    The book acknowledges the prominent role of such leading technology companies as Facebook, Apple, Amazon, Netflix, and Google in applying AI to their businesses, but it goes beyond the FAANG cohort to look at AI applications in many nontechnology companies, including DHL and Fidelity. The chapters address such topics as retraining workers (who may be more ready for change than their companies are); the importance of motivated and knowledgeable leaders; the danger that AI will entrench less-than-ideal legacy processes; ways that AI could promote gender equality and diversity; AI and the global loneliness epidemic; and the benefits of robot–human collaboration.

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  • Artificial Intelligence: The Insights You Need (HBR Press book)

    HBR Press

    Companies that don't use AI will soon be obsolete.

    From making faster, better decisions to automating rote work to enabling robots to respond to emotions, AI and machine learning are already reshaping business and society. This book explains how to launch the right initiatives at your company to capitalize on the opportunity of the machine intelligence revolution.

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  • HBR’s 10 Must Reads for 2020: The Definitive Management Ideas of the Year from Harvard Business Review (HBR Press book)

    Harvard Business Review Press

    A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving business today. This book will inspire you to: Ask better questions to boost your learning, persuade others, and negotiate more effectively; Create workplace conditions where gender equity can thrive; Boost results by allowing humans and AI to enhance one another's…

    A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving business today. This book will inspire you to: Ask better questions to boost your learning, persuade others, and negotiate more effectively; Create workplace conditions where gender equity can thrive; Boost results by allowing humans and AI to enhance one another's strengths; Make better connections with your customers by giving them a glimpse inside your company; Scale your agile processes from a few teams to hundreds; Build a commitment to both economic and social values in your organization; Prepare your company for a rapidly aging workforce and society.

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  • On AI, Analytics, and the New Machine Age (HBR Press book)

    HBR Press

    Machine learning and data analytics are powering a wave of groundbreaking technologies. Is your company ready? If you read this book you’ll understand how these technologies work together, how to adopt them, and why your strategy can't ignore them. In this book you'll learn how: Data science, driven by artificial intelligence and machine learning, is yielding unprecedented business insights; Blockchain has the potential to restructure the economy; Drones and driverless vehicles are becoming…

    Machine learning and data analytics are powering a wave of groundbreaking technologies. Is your company ready? If you read this book you’ll understand how these technologies work together, how to adopt them, and why your strategy can't ignore them. In this book you'll learn how: Data science, driven by artificial intelligence and machine learning, is yielding unprecedented business insights; Blockchain has the potential to restructure the economy; Drones and driverless vehicles are becoming essential tools; 3-D printing is making new business models possible; Augmented reality is transforming retail and manufacturing; Smart speakers are redefining the rules of marketing; Humans and machines are working together to reach new levels of productivity.

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  • How To Be Human at Work: HBR’s Emotional Intelligence Book Series

    HBR Press

    HOW TO BE HUMAN AT WORK. This HBR Emotional Intelligence Series book features smart, essential reading on the human side of professional life. The book offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work in our relationships with colleagues and technologies.

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  • How to Go Digital: Practical Wisdom to Help Drive Your Organization's Digital Transformation (MIT Press book)

    MIT Press

    Advice on how companies can succeed in the new digital business environment.

    The most important skills a leader needs to succeed in a digital environment are not technical in nature but managerial―strategic vision, forward-looking perspective, change-oriented mindset. A company's digital transformation does not involve abandoning widget-making for app developing or pursuing “disruption” at the cost of stability. Rather, it is about adopting business processes and practices that position…

    Advice on how companies can succeed in the new digital business environment.

    The most important skills a leader needs to succeed in a digital environment are not technical in nature but managerial―strategic vision, forward-looking perspective, change-oriented mindset. A company's digital transformation does not involve abandoning widget-making for app developing or pursuing “disruption” at the cost of stability. Rather, it is about adopting business processes and practices that position organizations to compete effectively in the digital environment. More important than technology implementation are strategy, talent management, organizational structure, and leadership aligned for the digital world. How to Go Digital offers advice from management experts on how to steer your company into the digital future.

    The book will put you on the right strategic path, with articles from MIT Sloan Management Review on developing a digital strategy, reframing growth for a digital world, monetizing data, and generating sustainable value from social media. Talent acquisition and retention are addressed, with articles on HR analytics, data translators, and enabling employees to become brand ambassadors outside of the office. Operational makeovers are discussed in terms of sales, services, new technologies, and innovation.

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  • Human + Machine: Reimagining Work in the Age of AI (HBR Press book)

    Harvard Business Review Press

    AI is radically transforming business. Are you ready? Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall…

    AI is radically transforming business. Are you ready? Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on? In "Human + Machine," Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization--whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or to completely reimagine them. AI is changing all the rules of how companies operate. Based on the authors' experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader's guide" with the five crucial principles required to become an AI-fueled business. "Human + Machine" provides the missing and much-needed management playbook for success in our new age of AI.

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  • What the Digital Future Holds: How Technology Is Reshaping the Practice of Management (MIT Press book)

    MIT press

    Digital technology has profoundly affected the ways that businesses design and produce goods, manage internal communication, and connect with customers. But the next phase of the digital revolution raises a new set of questions about the relationship between technology and the practice of management. Managers in the digital era must consider how big data can inform hiring decisions, whether new communication technologies are empowering workers or unleashing organizational chaos, what role…

    Digital technology has profoundly affected the ways that businesses design and produce goods, manage internal communication, and connect with customers. But the next phase of the digital revolution raises a new set of questions about the relationship between technology and the practice of management. Managers in the digital era must consider how big data can inform hiring decisions, whether new communication technologies are empowering workers or unleashing organizational chaos, what role algorithms will play in corporate strategy, and even how to give performance feedback to a robot.

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  • The New Entrepreneurial Leader (BK Press book)

    Barrett-Koehler

    Today’s vastly complex, globalized, and tech-driven world requires a different kind of leadership. This game-changing book details a new approach—entrepreneurial leadership.
    Entrepreneurial leadership is inspired by, but is separate from, entrepreneurship. It can be applied in any organizational situation, not just start-ups. Based on two years of extensive research, it embraces three principles that add up to a fundamentally new worldview of business and a new logic of decision making…

    Today’s vastly complex, globalized, and tech-driven world requires a different kind of leadership. This game-changing book details a new approach—entrepreneurial leadership.
    Entrepreneurial leadership is inspired by, but is separate from, entrepreneurship. It can be applied in any organizational situation, not just start-ups. Based on two years of extensive research, it embraces three principles that add up to a fundamentally new worldview of business and a new logic of decision making.
    First, rapid technological change and increasing uncertainty require leaders to be “cognitively ambidextrous,” able to shift between traditional “prediction logic” (choosing actions based on analysis) and “creation logic” (taking action despite considerable unknowns). Guiding this different way of thinking and acting is a new view of business, where simultaneous creation of social, environmental, and economic value is the order of the day. Finally, entrepreneurial leaders leverage their understanding of themselves and their social context to guide effective action.

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  • What's the Big Idea? Creating and Capitalizing on the Best Management Thinking (HBR Press book)

    Harvard Business Review Press

    Virtually every organization gets enthused about new business and management ideas from time to time. But few know how best to capitalize on business ideas, and how to harness the “idea practitioners” who embrace new ideas first. This book also contains the first-ever objective ranking of management gurus.

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