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Break the mold on travel loyalty programs

September 27, 2022 5-MINUTE READ

RESEARCH REPORT

In brief

Loyalty pivots to leisure travelers

2 out of 3

consumers are likely to get back to pre-pandemic travel levels regardless of budgetary pressures1

Value for travelers—and the business

"Loyalty comes from having a really good product to start with. I want to feel like my needs are being met and that a company understands my preferences. I also don’t want to jump through hoops when it comes to customer service."

— JONATHAN, Traveler

Delivering what travelers want

The power of now

Don’t make me wait for the rewards I want

Tried and true experiences

Prove to me that I can always rely on you

Flexibility my way

Show that you know me, but give me choices

Liselotte de Maar

Managing Director, Global Strategy Lead Travel

Liselotte focuses on travel clients to design a seamless travel experience, drive efficient operations and create value.


Nicole Clemente

Senior Manager – Strategy and Consulting, Travel


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