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Collections Support Associate - Khmer / Burmese Skills
Bangkok
Job No. r00235269
Temporary
Job Description
OVERALL PURPOSE OF JOB
Execute process Order to Cash in Collection with a focus on efficiency, first-time quality and overall continuous process improvement.
Key Duties and Responsibilities:
Manages and execute Order to Cash Collection process.
Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices
Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions.
Provide quality, cost effective service while looking at ways to contribute to process improvement in collections.
Ownership over the accounts receivable subledger and supporting with month-end close.
May provide ad-hoc analyses and summaries of information as requested.
Provide resolutions/assistance for email and voice channels.
Qualifications
Specific Skills and Experiences:
Graduate of finance-related or business course; Accounting graduate an advantage
At least 6 months related working experience in B2B collection process or equivalent fields;
Experience in any of skills below is preferred but not required.
Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)
Experience in any accounting ERP (Oracle, SAP, etc.)
Able to communicate well in English for verbal and written forms.
Analytical and fact-based decision-maker
Ability to quickly identify issues and risks and provide recommendations.
Experience in team interactions and facilitation
SSC, BPO experience an advantage but not required;
Able to perform analysis of data and tasks of medium to high complexity.
Skills in English and Khmer or Burmese
Working Conditions
Moderate to no travel depending on project involvement.
Work shift hours
Overtime and On-Call may be required.
Client holidays are observed instead of local holidays.
