Reset Retail responsibly
Now is the time to responsibly reset, which means better serving the needs of customers, employees and the communities where they live and work. The challenge is to leverage both digital and physical retail experiences to meet new demands—without compromising results.
Retail now
46%
of tasks undertaken by retail workers could be automated or augmented by large language models
56%
of global consumers worry about their country’s economy
41%
of high-income consumers plan to increase spend on ‘health and fitness’
8/10
consumers say that inflation and the rising cost of living are their top economic concerns
How to reinvent retail
Frontline worker
Create a motivated frontline workforce to exceed evolving customer demands while fostering long-term retail careers
Retail ESG & sustainability
Enhance profitability and market position by embedding sustainability
Data & AI
Prepare your data for the new generative AI era
Transform marketing, merchandising & supply chain
From concept to customer – build a collaborative, transparent supplier ecosystem that plays a strategic role in the product journey
Strategic managed services
Redefine the “how” and “what” of work by eliminating mundane, repeatable tasks from your employees’ responsibilities
Retail across the marketplaces
Bridge digital and physical retail for stronger customer connections.
What’s trending in retail
Awards and recognition
Our leaders
Jill Standish
Senior Managing Director – Global Lead, Retail
Brooks Kitchel
Senior Managing Director – Accenture Strategy, Retail
Laurent Thoumine
Senior Managing Director – Retail Lead, EMEA
Lori Zumwinkle
Senior Managing Director – Retail Lead, North America