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Strategy Consultant
Stockholm
Job No. r00238567
Full-time
Job Description
Are you passionate about reimagining and redesigning customer centric strategies to deliver new value and growth?
The Song Service Group in Sweden is actively seeking Customer Strategy Consulting profiles to drive initiatives that will help our clients provide topline growth, centered around creating superior customer experience, and optimized frontend operations. As a member of the customer strategy team, you will assume a central role in navigating the cutting-edge advancements and transformations within Growth Strategy, Customer Experience, B2B Sales, Customer Service and Field Service, creating fit-for-purpose operating models and leveraging Generative AI.
This role is relevant for you if you endeavor to:
Be the trusted partner to our client.
Contribute to proposal work to build a pipeline of relevant client work.
Create value and identify new opportunities for our clients in regard to customer experience, customer service, field service, growth strategies, B2B sales, operating models and Gen AI.
Drive and perform analysis and undertake project management activities.
Manage projects, facilitate workshops, present analysis findings and recommendations to our client’s leadership teams.
What´s in it for you
Access to a global network of industry and specialist knowledge.
Professional and academic challenges that foster growth.
Focus on personal development with access to training, certifications, conferences, and other learning activities.
An inclusive working environment with inspiring and skilled colleagues and managers.
Flexible work hours prioritizing work-life balance.
Competitive compensation with share savings arrangements, market-leading parental leave, health insurance, wellness allowance, sports and training activities, and more.
Qualifications
To succeed in this role, we believe you have:
2 – 8 years of relevant professional experience within consulting and/or experience in strategy, customer experience, sales, customer service and / or field service.
A commercial orientation with the ability to create value and identify new opportunities for our clients.
Strong relationship-building skills and the ability to communicate effectively with various stakeholders.
Good leadership skills and the ability to lead projects and people.
The ability to build and maintain a business network across key client accounts
The capability to handle high-paced projects with ownership and execution requirements.
A Master’s degree in a relevant field with good results.
A methodical, analytical, and systematic approach.
Fluency in English (fluency in Swedish meritorious).
The workplace is Stockholm, Sweden. Interested?
Apply online by attaching your CV and cover letter and educational diplomas as soon as possible.
We look forward to receiving your application!
Thank you for your interest in joining Accenture.
About The Department / Team
At the Song Service team, we help our clients grow through relevance. Driving growth today requires companies to be relevant in more ways than before. We work with companies to close the relevance gap of their entire value chain. This means organizing and improving brands value propositions, increasing sales effectiveness and scaling omnichannel buying experiences by making purchase decisions compelling and simple. It also means reinventing and scaling omnichannel service by making it more responsive, useful and easy.
We are strengthening our team with people who thrive working in the interface between technology and business, are passionate about solving complex problems, and eager to continue learning and developing as a consultant.
