App/Cloud Support Associate with Italian

In Accenture Technology we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

• Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation;

• Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;

• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention;

• Develops and maintains knowledge of customer specific business environment;

• Develops and maintains an understanding of customer Service; Level Agreements and department’s/product’s key performance requirements;

• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.