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IT Support
Bucharest
Job No. 12484372
Full-time - On-Site
Job Description
Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self, to your work.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. With more than 120 countries, we drive innovation to improve the way the world works and lives.
You will be:
Providing ongoing technical support and maintenance of production and development systems and software products both remote and onsite and for configured services running on various platforms operating within a defined operating model and processes.
Providing hardware software support and implement technology at the operating system level across all server and network areas, and for particular software solutions vendors brands.
Work includes L1 and L2 basic and intermediate level troubleshooting.
Planning and implementing medium to high-risk changes on production systems
Participating in planning and designing new platforms and integrating new technologies into existing infrastructure
Evaluating new technologies and new releases
Conducting cost analysis of newly designed platforms and technologies Focus on Accenture and industry standards, policies and best practices
Analyzing and assessing the impact and risk of low to medium risk changes on production systems
Resolving Level 1 and 2 incidents affecting the operation availability of production systems, through troubleshooting and implementing known fixes
Conducting trend analysis with a focus on proactive identification of events issues that threaten performance and a consistent timely resolution and documentation
Deploying standard repeatable build outs
Installing, configuring, patching and maintaining appropriate technologies e.g. servers databases network storage software solutions
Managing and supporting backup strategies
Analyzing system performance indicators and recommend improvement actions
Monitoring vendors release notes and plan necessary upgrades and patches as required
Assisting disaster recovery tests
Qualifications
What will help you succeed:
High School Diploma
English working proficiency
Capacity Performance Monitoring P2 Intermediate
Computer Security Incident Response P3 Advanced
Infrastructure Operations P2 Intermediate
Quality Assurance P1 Beginner
Release Management P1 Beginner
Technology Troubleshooting P3 Advanced
Reasons for being our colleague:
Hybrid working model
Continuous growth in a positive and multicultural work environment
We take care to help you gain skills, knowledge and experience, together with highly marketable specialists
Access to certifications, trainings, materials and bootcamps to build/enhance your skills
Family oriented benefits
Share purchase plan
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